We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.
This thread will be used for your feedback regarding the firmware. We've invited some folks from the Network team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.
Thanks for your continued feedback and support!
-- List of Changes --
188.8.131.52T4 (March 28, 2018)
Decided to hold off on any feedback until I tested it properly. This is my first experience with a modem based on the Puma 6 chipset and my findings (compared to a similar package from a different provider with an older modem Technicolour DCM476)
Prefacing that the majority of my internet usage is watching streams/videos (Youtube, Twitch.tv, etc.)
The original firmware version i was on (184.108.40.206) had high spikes when pinged repeatedly, and everything plugged in directly VIA LAN had extremely high ping/low download speeds constantly. It was unusable to the point where I was considering returning it because i thought it was defective. However, putting the modem into bridge mode solved the LAN issue, but the occasional spikes remained.
The first update (220.127.116.11) worked the best for me. Ping spikes were mostly eliminated, and video streams had minimal buffering. Note that the modem is still in bridge mode.
The second update (18.104.22.168), strangely enough, is an in between the .22 and .33 firmware in terms of performance. Both in terms of ping and video streaming, it has been a downgrade from .33 so far. The modem is still in bridge mode, and I have done a factory reset after updating.
After 24 hours of use with the new firmware I am happy to report that network stability is greatly improved. We have not yet experienced a reboot/loss of connection in this time. I will update this post after one full week of use.
P.S. Nice to see some technical types on the forums, as I have little to contribue in this regard. I will keep it layman for us simple folk!
A week later and, sadly, we are still plagued by random connection losses. These typically occur at inopportune time i.e during a skype interview/conference/while streaming and can last for up to 3 minutes. For whatever reason, 2 PM every afternoon is practically a guaranteed connection loss. I am not sure how to troubleshoot this issue, but we would like too see it fixed. I have very little faith in my connection/service. We are open to any troubleshooting suggestions the community guru's are willing to offer prior to returning the modem/router.
Most likely not firmware related issues. Ask technical support to check your cable connection. I'm using my FIDO modem in Bridge Mode running old firmware version 22.214.171.124 and current uptime is 24+ days without any connection issues.
I've been on the trial for a couple of weeks and it looks like connection loss issues are back.
I'm using the router as a combined modem/router and it happened while streaming music/streaming music/light social media usage on two separate devices.
Sent a message to the admin I got in touch with RE: participating in this trial, hoping to get an answer.
Haven't received any improvements since participating in this pilot.
I'm cancelling my internet with Fido tomorrow. Not really interested in dealing with more disconnections while I'm trying to work from home and stream music. The most simple of tasks shouldn't cause so much headache... Easy fix: goodbye.
Has anyone else had their modem bricked by the firmware update? I signed up to be part of the program on Thansgiving weekend, appeared to have the update pushed to my modem on October 13 (Friday) which promptly bricked my modem. Only the power light comes on after power cycling or pushing the reset button. I PM'd fidosolutions on Friday night was told they'd get back to me by Monday. It's now Wednesday and I've been without Internet for 6 days now and have only been told to wait.
It's the same problem that Rogers experienced in http://communityforums.rogers.com/t5/Internet/Bricked-Modem/td-p/383170 so obviously Rogers knows about this issue. Why is it taking so long to respond to me?