FEEDBACK THREAD - Fido Home Internet Firmware Trial

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Community Manager
Community Manager

FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,

 

We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.

 

This thread will be used for your feedback regarding the firmware. We've invited some folks from the Network team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thanks for your continued feedback and support! Smiley

 

-FidoCaroline

 

 

-- List of Changes --

The following list will be updated periodically
 
Models: CGN3AMF
Current production firmware: 4.5.8.17 and 4.5.8.22
Current trial firmware: 4.5.8.38T4
 
Version history
  • 4.5.8.33 (Changes from current production release)
    • Fix: Port forwarding on TCP/22 and TCP/23
    • Fix: Some MAC addresses can't be associated to a DHCP reservation
    • Improvement: Language selection in Guest WiFi Login
    • Improvement: ICMP Latency
    • Improvement: TCP Latency (Intel SDK 4.5.7.60)
    • Improvement: UDP Latency
    • Improvement: Gateway operating mode (IPv4/IPv6/Dual-Stack)
    • Improvement: Various GUI changes
    • Improvement: Handling on Bonjour and Chromecast devices
    • Add: IPv6 Firewall with per service/host control
    • Add: MoCA support
    • Add: WiFi Site Survey

 

  • 4.5.8.35 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600
    • Fix: Possible automatic factory reset when changing LAN IP
    • Add: Support of 5G channel 165

 

  • 4.5.8.35T2 (November 10, 2017)
    • Minor management change, no customer visible change
    • *** This software displays 4.5.8.35 as the version in the GUI ***

 

  • 4.5.8.38T4 (March 28, 2018)

    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement)
  • 4.5.8.38T5 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements

 

===============

Model: CODA-4582

Current production firmware: 2.0.10.33T3
Current trial firmware: 2.0.10.34T5
 
Version history
  • 2.0.10.13 (December 13, 2016)
    • Initial release
    • IPv6 disabled

 

  • 2.0.10.14 (December 21, 2016) 
    • Improvement to 5 GHz WiFi
    • Fix to guest network

 

  • 2.0.10.17 (December 23, 2016) 
    • Fix to handle degraded speeds due to external and/or WiFi interference
    • Improvement to 2.4 GHz WiFi
    • Improvement to 5 GHz WiFi
    • IPv6 handling of SLAAC temporary and secure addresses
    • IPv6 ICMP improvement

 

  • 2.0.10.18 (December 23, 2016) 
    • Improvement to LAN switch port autonegociation protocol

 

  • 2.0.10.19 (December 28, 2016) 
    • Minor change to internal management interface (not visible to customers)
    • Update to WiFi interference mitigation fix

 

  • 2.0.10.20 (January 10, 2017) 
    • Improved flow control algorithm (handle wired devices at different speeds)
    • Improve XBOX NAT
    • WinMTR packet loss fix
    • Improve Switch Link Speed autodetection
    • Improvement to connected device list (not final fix)

 

  • 2.0.10.22 (January 24, 2017) 
    • Security fix

 

  • 2.0.10.23 (January 25, 2017) 
    • Fix: Unable to complete Easy Connect when using emojis in SSID or password
    • Fix: Samba and UPnP not working properly on WiFi
    • Fix: ICMP packet loss and WinMTR / PingPlotter reported packet loss
    • Fix: Bridge mode not working on certain 3rd party routers
    • Fix: DMZ host address can't be modified
    • Fix: WPS "cancel" button not working
    • Improvement: Switch setup menu now visible in GUI
    • Improvement: Connected device list contains more accurate data
    • Improvement: Addition on IPv6 specific firewall configuration (not complete)

 

  • 2.0.10.24 (February 16, 2017)  -- Automatic upgrade on boot to this version
    • Tentative Fix: Slowly degrading speed over time
    • Tentative Fix: Latency build up over time

 

  • 2.0.10.26T1 (March 16, 2017) and 2.0.10.26T2 (March 23, 2017)
    • Fix: Gateway reboots randomly when multiple clients are connected
    • Fix: French and special characters not supported in SSID name or password
    • Tentative Fix: Intermitent OFDM channel lock issue
    • Tentative Fix: Missing SC-QAM channels (2.0.10.26T2 only)

 

  • 2.0.10.27 (April 21, 2017) 
    • GUI Option to control eRouter Mode (IPv4, IPv6, Dual-Stack)
    • Fix: Guest Network (some issues still persist)
    • Intel base firmware update (latency improvement)

 

  • 2.0.10.29 (June 15, 2017) 
    • Add: Manual IPv6 DNS override option
    • Add: IPv6 Firewall with per service/host control
    • Add: Initial implementation of MoCA
    • Fix: Wireless encryption GUI
    • Fix: Guest SSID not working
    • Fix: Support for WiFi special characters

 

  • 2.0.10.30 (June 23, 2017)  -- Not being deployed
    • Add: Support for WiFi DFS bands (known issue, channel 144 missing)
    • Add: Support for WiFi band steering
    • Improvement: WiFi speed performance
    • Improvement: MoCA security/privacy settings

 

  • 2.0.10.31 (July 21, 2017)  -- Version 2.0.10.29 + below changes
    • Fix: Support for WiFi DFS channels
    • Add: Option for DFS in GUI
    • Add: Option for band steering in GUI
    • Add: Option for USB in GUI

 

  • 2.0.10.32 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600

 

  • 2.0.10.33 (October 13, 2017)
    • Fix: Upgrade to PHY firmware (OFDM lock issue)
    • Fix: IPv6 Firewall allowed ICMPv6 types (RFC4890)

 

  • 2.0.10.33T3 (November 9, 2017)
    • Fix: Device reboot issue

 

  • 2.0.10.33T03 (February 9, 2018)
    • Fix: WiFi Connection authentication issues

 

  • 2.0.10.33T11 (March 12, 2018)
    • Fix: WiFi not working (LED's off/ WiFi not Broadcasting / Auto 0)
  • 2.0.10.34T5 (March 28, 2018)
    • Fix: DHCP server stability update (large number of connected devices)
    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement
  • 2.0.10.34T6 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements
    • Fix: USB/SMB path updated (notes updated)
  • 2.0.10.35T1 (May 25, 2018)
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)


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Message 1 of 80
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I'm a Contributor Level 1 VBD
I'm a Contributor Level 1

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Most likely not firmware related issues. Ask technical support to check your cable connection. I'm using my FIDO modem in Bridge Mode running old firmware version 4.5.8.17 and current uptime is 24+ days without any connection issues. 

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Message 16 of 80
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I'm a Participant Level 2 herohanda
I'm a Participant Level 2

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

I've been on the trial for a couple of weeks and it looks like connection loss issues are back.

 

I'm using the router as a combined modem/router and it happened while streaming music/streaming music/light social media usage on two separate devices.

 

Sent a message to the admin I got in touch with RE: participating in this trial, hoping to get an answer.

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Message 17 of 80
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I'm a Participant Level 2 herohanda
I'm a Participant Level 2

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Haven't received any improvements since participating in this pilot. 

 

I'm cancelling my internet with Fido tomorrow. Not really interested in dealing with more disconnections while I'm trying to work from home and stream music. The most simple of tasks shouldn't cause so much headache... Easy fix: goodbye.

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Moderator
Moderator

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey there @herohanda!

 

We'd hate to see you go and we'd love to take a closer look at things. I'm sending you a PM so we can check it out.

 

See you there!

 

 



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Message 19 of 80
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I'm a Participant Level 2 frankis
I'm a Participant Level 2

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Has anyone else had their modem bricked by the firmware update? I signed up to be part of the program on Thansgiving weekend, appeared to have the update pushed to my modem on October 13 (Friday) which promptly bricked my modem. Only the power light comes on after power cycling or pushing the reset button.  I PM'd fidosolutions on Friday night was told they'd get back to me by Monday. It's now Wednesday and I've been without Internet for 6 days now and have only been told to wait.

 

It's the same problem that Rogers experienced in http://communityforums.rogers.com/t5/Internet/Bricked-Modem/td-p/383170 so obviously Rogers knows about this issue. Why is it taking so long to respond to me?  

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Message 20 of 80
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Network Architect
Network Architect

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

@frankis,

 

I am sorry that you experienced an issue with the firmware upgrade process. This is an extremelly rare occurence (I have seen only one other case of that) where a modem becomes completely unresponsive after a firmware upgrade.

 

The modem has 2 firmware banks. We pushing an upgrade through the network, the secondary bank gets updated. If the modem can't boot on this firmware, it will automatically revert to alternate software. It seems that this failsafe mechanism didn't work in your case unfortunately and your modem will need a replacement at this point.

 

The issue we experienced on the Rogers network back in January (the issue you linked) was a completely different situation, not caused by a firmware update.

 

--Dave

 

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Message 21 of 80
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I'm a Participant Level 2 frankis
I'm a Participant Level 2

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Thanks @FirmwareTrial for getting back to me. So how do I go about getting my modem replaced? Do I have to call into tech support to either get one shipped or dropped off or can I get it swapped at a Fido store? I see in that other thread that one can get a Rogers modem swapped at a Rogers store, but I'm not sure the same applies to Fido branded stores and Fido Internet users.

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Message 22 of 80
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Moderator
Moderator

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey @frankis!

 

We'll get that modem replaced for you! I've sent you a PM Smiley

 

 



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Message 23 of 80
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I'm a Participant Level 1 littlerockett
I'm a Participant Level 1

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

USB indicator no longer lights up when you insert a USB storage device.

Everything else seems ok at this point.

 

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Message 24 of 80
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I'm a Participant Level 2 cmcm
I'm a Participant Level 2

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

I have received the firmware upgrade. I see no change (except the software version in the web UI). LAN ethernet ports still do not light up (except during power cycle then promptly shut off).

I had received two modems (for two homes) on the same day, same account etc. The other modem does not have this issue.

Do I require a new modem to gain full functionality (of wired ports) or is there a simple fix I am missing?  I did not perform a factory reset but I have power cycled the modem a few times since.

Thank you.

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Message 25 of 80
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Moderator
Moderator

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey @cmcm and thank you so much for the feedack.

 

It looks like this issue only affects one of your modems. 

 

Having the modem replaced here  would be the way to go.

 

You can visit one of our stores to take care of that. To find a store near you, you can use our locator here.



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Message 26 of 80
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I'm a Participant Level 2 cmcm
I'm a Participant Level 2

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Thank you.

Walking into a store with my modem and swapping for a receplacement took only a few mins, and after the 30sec new modem setup my problem was solved, the LAN ports are functioning.

 

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Moderator
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Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Good news @cmcm !

 

Thanks for the update Smiley



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Message 28 of 80
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I'm a Participant Level 2 sporkdotca
I'm a Participant Level 2

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

fw version 4.5.8.35 fixed my issue that I did not notice before until I tried to configure port forwarding for a specific client on my network.On .17 Trying to access the port forwarding page will not work and eventually kick me out of the router admin page. Only solution was a reboot. This issue did not occur with the latest fw.

 

 

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Former Moderator FidoPamela
Former Moderator

Re: FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey @sporkdotca

 

Welcome to the Community Smiley Glad to hear that fixed your issue. Thanks for sharing! 



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