FEEDBACK THREAD - Fido Home Internet Firmware Trial

FEEDBACK THREAD - Fido Home Internet Firmware Trial

FEEDBACK THREAD - Fido Home Internet Firmware Trial

Community Manager (Retired)

FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,

 

We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.

 

This thread will be used for your feedback regarding the firmware. We've invited some folks from the Network team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thanks for your continued feedback and support! Smiley

 

-FidoCaroline

 

 

-- List of Changes --

The following list will be updated periodically
 
 

Hitron CGN Series

Models: CGN3ACR; CGN3AMR; CGN3ACSMR; CGN3AMF; CGNM-3552
Current production firmware:
  • CGN3ACR: 4.5.8.40T2
  • CGN3AMR: 4.5.8.40T2
  • CGN3AMF: 4.5.8.40T2
  • CGN3ACSMR: 4.5.8.40T2
  • CGNM-3552: 4.5.8.40T2
Current trial firmware: 4.5.8.43
 
Version history
  • 4.5.8.21T6 (May 30, 2016)
    • IPv6 enabled by default
    • Security enhancements
    • Fix to preserve LAN connectivity in case of HFC outage or loss of signal
    • Addition of Wi-Fi Survey functionality
    • Improved stability of WPS function
    • Improved Wi-Fi performance
    • Various minor GUI changes and improvements

 

 

  • 4.5.8.25 (September 15, 2016)
    • Change in Intel Puma Kernel
    • Latency Improvements (ICMP only, no change to TCP/UDP/ICMPv6 latency)
    • SIP ALG Setting available in GUI
    • Fix for long passwords in EasyConnect
    • Fix for special characters in WiFi passwords

 

  • 4.5.8.26 (September 30, 2016)
    • Minor revision over 4.5.8.25
    • Fix for ICMP packet loss discovered in 4.5.8.25

 

  • 4.5.8.29 (March 16, 2017) - Not released due to issues

 

  • 4.5.8.30 (April 12, 2017) - Not released due to issues

 

  • 4.5.8.31 (June 22, 2017) - On hold due to issues
    • Fix: Port forwarding on TCP/22 and TCP/23
    • Fix: Some MAC addresses can't be associated to a DHCP reservation
    • Fix: Uplink speed issue introduced in 4.5.8.27
    • Fix: Support for WiFi special characters
    • Improvement: Language selection in Guest WiFi Login
    • Improvement: ICMP Latency
    • Improvement: TCP Latency (Intel SDK 4.5.7.60)
    • Improvement: Wireless Site Survey
    • Improvement: Gateway operating mode (IPv4/IPv6/Dual-Stack) * This feature is not working yet on CGN3ACSMR and requires a network change
    • Add: IPv6 Firewall with per service/host control
    • Add: MoCA support

 

  • 4.5.8.33 (July 22, 2017)
    • Fix: WiFi issues on upgrade

  

  • 4.5.8.35 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600
    • Fix: Possible automatic factory reset when changing LAN IP
    • Add: Support of 5G channel 165

  

  • 4.5.8.35T2 (November 10, 2017)
    • Minor management change, no customer visible change
    • *** This software displays 4.5.8.35 as the version in the GUI ***

 

  • 4.5.8.38T4 (March 28, 2018)
    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement)

 

  • 4.5.8.38T5 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements

  

  • 4.5.8.39T2( July 25, 2018) - Not released due to issues
    • Fix: Ongoing stability/performance improvements
    • Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot)
    • Improve traffic handling/resiliency

 

  •  4.5.8.39T5 (October 11, 2018) - Not released due to issues
    • Fix: Ongoing stability improvements
    • Fix: Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot) - Carried over from 39T2
    • Fix: Modem randomly rebooting

 

  • 4.5.8.39T6 (November 17, 2018)
    • Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot) - Carried over from 39T2
    • Fix: Modem randomly rebooting
    • Fix: Ongoing stability improvement
    • Fix: Upgrade issue found on 39T5

 

  • 4.5.8.40 (March 19, 2019)
    • Band Steering enabled as part of the Easy Connect flow
    • Upgrades to backend telemetry – Improves device management
    • GUI Updates

 

 

===============

Model: CODA-4582

Current production firmware: 7.1.1.32
Current trial firmware: 7.1.33
 
Version history
  • 2.0.10.13 (December 13, 2016)
    • Initial release
    • IPv6 disabled

 

  • 2.0.10.14 (December 21, 2016) 
    • Improvement to 5 GHz WiFi
    • Fix to guest network

 

  • 2.0.10.17 (December 23, 2016) 
    • Fix to handle degraded speeds due to external and/or WiFi interference
    • Improvement to 2.4 GHz WiFi
    • Improvement to 5 GHz WiFi
    • IPv6 handling of SLAAC temporary and secure addresses
    • IPv6 ICMP improvement

 

  • 2.0.10.18 (December 23, 2016) 
    • Improvement to LAN switch port autonegociation protocol

 

  • 2.0.10.19 (December 28, 2016) 
    • Minor change to internal management interface (not visible to customers)
    • Update to WiFi interference mitigation fix

 

  • 2.0.10.20 (January 10, 2017) 
    • Improved flow control algorithm (handle wired devices at different speeds)
    • Improve XBOX NAT
    • WinMTR packet loss fix
    • Improve Switch Link Speed autodetection
    • Improvement to connected device list (not final fix)

 

  • 2.0.10.22 (January 24, 2017) 
    • Security fix

 

  • 2.0.10.23 (January 25, 2017) 
    • Fix: Unable to complete Easy Connect when using emojis in SSID or password
    • Fix: Samba and UPnP not working properly on WiFi
    • Fix: ICMP packet loss and WinMTR / PingPlotter reported packet loss
    • Fix: Bridge mode not working on certain 3rd party routers
    • Fix: DMZ host address can't be modified
    • Fix: WPS "cancel" button not working
    • Improvement: Switch setup menu now visible in GUI
    • Improvement: Connected device list contains more accurate data
    • Improvement: Addition on IPv6 specific firewall configuration (not complete)

 

  • 2.0.10.24 (February 16, 2017)  -- Automatic upgrade on boot to this version
    • Tentative Fix: Slowly degrading speed over time
    • Tentative Fix: Latency build up over time

 

  • 2.0.10.26T1 (March 16, 2017) and 2.0.10.26T2 (March 23, 2017)
    • Fix: Gateway reboots randomly when multiple clients are connected
    • Fix: French and special characters not supported in SSID name or password
    • Tentative Fix: Intermitent OFDM channel lock issue
    • Tentative Fix: Missing SC-QAM channels (2.0.10.26T2 only)

 

  • 2.0.10.27 (April 21, 2017) 
    • GUI Option to control eRouter Mode (IPv4, IPv6, Dual-Stack)
    • Fix: Guest Network (some issues still persist)
    • Intel base firmware update (latency improvement)

 

  • 2.0.10.29 (June 15, 2017) 
    • Add: Manual IPv6 DNS override option
    • Add: IPv6 Firewall with per service/host control
    • Add: Initial implementation of MoCA
    • Fix: Wireless encryption GUI
    • Fix: Guest SSID not working
    • Fix: Support for WiFi special characters

 

  • 2.0.10.30 (June 23, 2017)  -- Not being deployed
    • Add: Support for WiFi DFS bands (known issue, channel 144 missing)
    • Add: Support for WiFi band steering
    • Improvement: WiFi speed performance
    • Improvement: MoCA security/privacy settings

 

  • 2.0.10.31 (July 21, 2017)  -- Version 2.0.10.29 + below changes
    • Fix: Support for WiFi DFS channels
    • Add: Option for DFS in GUI
    • Add: Option for band steering in GUI
    • Add: Option for USB in GUI

 

  • 2.0.10.32 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600

 

  • 2.0.10.33 (October 13, 2017)
    • Fix: Upgrade to PHY firmware (OFDM lock issue)
    • Fix: IPv6 Firewall allowed ICMPv6 types (RFC4890)

 

  • 2.0.10.33T3 (November 9, 2017)
    • Fix: Device reboot issue

 

  • 2.0.10.33T03 (February 9, 2018)
    • Fix: WiFi Connection authentication issues

 

  • 2.0.10.33T11 (March 12, 2018)
    • Fix: WiFi not working (LED's off/ WiFi not Broadcasting / Auto 0)
  • 2.0.10.34T5 (March 28, 2018)
    • Fix: DHCP server stability update (large number of connected devices)
    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement
  • 2.0.10.34T6 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements
    • Fix: USB/SMB path updated (notes updated)
  • 2.0.10.35T1 (May 25, 2018)
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)
  • 2.0.10.36T2 (July 25, 2018) - Same issue present that caused 35T1 rollback
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)
    • Fix: OFDM multi-profile support update (tied to Network change)
    • Improve traffic handling/resiliency

 

  • 2.0.10.36T4 (August 3, 2018)
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)
    • Fix: OFDM multi-profile support update (tied to Network change)
    • Improve traffic handling/resiliency
    • Fix: Network performance issue introduced in 2.0.10.35T1

 

  •  2.0.10.36T5 (October 5, 2018) 
    • Modem Re-registration Issue

 

  •  2.0.10.36T6 (October 23, 2018) 
    • Upgrades to backend telemetry – Improves device management

 

  •  7.1.1.27 (November 28, 2019) Staggered Release
    • SDK 7 transition
    • OFDMA support
    • Band Steering enabled through Easy Connect

 

  •  7.1.1.30 (December 19, 2019)  Staggered Release
    • My WiFi fixes
    • Improve modem stability

 

  • 7.1.1.32 (May 28, 2020)
    • VoIP/SIP improvements
    • GUI login issue fixed - password failed to authenticate
    • 5GHz Wi-Fi improvements
    • My Wi-Fi app login issues fixed - password failed to authenticate
    • My Wi-Fi app functionality improvements

 

  • 7.1.1.33 (September 15, 2020)
    • Improved OFDM stability/Noise resiliency
    • Improved SIP Support (Packet Loss/One way voice)
    • Security updates


101 REPLIES 101
I'm a Participant Level 3

Is there a way to roll back to previous version. I am seeing very high DPC latency as well on ndis.sys when I am connected to 5Ghz network. This has been causing constant audio stuttering in online videos like on youtube. These problems were not there earlier. I connect to my phone's 5Ghz wifi hotspot and don't experience DPC latency issues.

Hey there @vikrant82

 

You can opt out of the trial if you choose to. Simply send us a PM @FidoSolutions with the subject line "Fido Home Internet Firmware Trial", and we'll look into it Smiley



I'm a Participant Level 3

can i get the trial firmware. it might resolve my wireless connection issues. the model of my modem CODA-4582U

Sure thing @mads26! Welcome to the community. Smiley

 

We'll send you a PM shortly to help you get started with that.



I'm a Participant Level 3

thanks

I'm a Participant Level 3

i just got the new firmware 2.0.10.36T6 and i am trying to disable the WMM(QOS) settings but it won't allow me, is there a workaround on it or we can't do anything about it.

 

 thanks.

Hey @mads26!

 

You should be able to disable it via "Wireless > basic settings" in the modem's settings.

 

Is this where you're going and it doesn't work? Is it blocked out or giving an error?


If so, then we can manually do it on our end. Please reach out to tech support and they can have it done!

 

 



I'm a Participant Level 3

hi @FidoNick thanks for the reply. i tried that already but it is like grayed out and it only stays on, though there is no error message but it will just not slide to the "off" option.

Thanks for trying Smiley

 

You would need to contact our tech support team in this case then.



I'm a Participant Level 2

So Fido team, with all these firmware upgrades, has the issue of 2.4Ghz instability fixed? I'm asking about it because I'm struggling with 2.4Ghz instability. Despite of all the efforts to use different channels and wifi standards (802.11 g/n and even b) etc., on times the connectivity becomes unusable. While all other devices I have are on 5Ghz (and working perfectly), I'm stuck with 2.4Ghz due to my Smart TV (and can't use Ethernet due to location)

Is some internal discussion going on regarding 2.4Ghz and how to make it stable? Any new firmware in the queue?

Model details are:

CODA-4582U running 2.0.10.36T6

 

 

-Shiraz 

I'm a Participant Level 2

I am currently getting the same issue.

I'm a Participant Level 1

Its been over a year since this "trial" was released. Can we get official firmware update?

I'm a Participant Level 2

I've noticed some stability improvements since having this firmware installed. Since my spouse moved in, there has been an increase in connected devices, and the added traffic was causing some problems. It's possible that the firmware update has helped with this.

I'm a Participant Level 2

After having spent some time with the Firmware, I have noticed something particularly quirky about it, though this seems to have also been the case before getting the update.

 

Whenever I use my Xbox One, there seem to be intermittant service slowdowns when using other devices. Oddlye nough, some of these slowdowns only occur whenever I have the Xbox connected via Ethernet. Oddly enough, when it is connected via WiFi, such slowdowns are not present. Keep in mind that the integrity of the ethernet cable is fine; I have tried using different ports, and found that this is only really an issue with the Xbox. Other devices connected via Ethernet have not caused this issue. Any ideas?

Thanks so much for keeping us posted @mdmartini .



I'm a Participant Level 2

Should we be concerned about the VPNfilter malware affecting our CGN3AMF router?

what can we do to prevent the malware?

 

Hey @athel10

 

Welcome to the Community Smiley 

 

I'm not sure what you're referring to here, would it be possible to give us more info? Is that information you got through your VPN provider? 

 

Also, are you using an additional router with the Hitron CGN3AMF Fido Wi-Fi Modem?

 

Let me know! 



I'm a Participant Level 2

https://www.pcmag.com/news/361655/vpnfilter-malware-sinks-its-teeth-into-more-routers

 

This malware infect a lot of routers. I am not sure if CGN3AMF is affected or anything we should do.

 

Thanks.

Hey @athel10,

 

VPNFilter primarily infects by taking advantage of known generic default credentials.

 

The default password used by the AMF is specific to our gateways and the Easy Connect flow then forces this password to become unique to the device so the AMF is not exposed to this vulnerability.

 

Hope this helps Smiley



I'm a Participant Level 2

My modem was updated with the 4.5.8.38T5 firmware yesteday midnight. From the log, it showed the firmware started to download at 11:51pm. It took about 8 minutes and then rebooted at midnight. I lost internet connection for about 3-4 minutes and that's it. So far so good. Thank you.

 

Cheers

I'm a Participant Level 2

So far so good. Very stable and haven't had a single down time just yet. Very happy.