FEEDBACK THREAD - Fido Home Internet Firmware Trial

FEEDBACK THREAD - Fido Home Internet Firmware Trial

FEEDBACK THREAD - Fido Home Internet Firmware Trial

FidoCaroline
Community Manager (Retired)

FEEDBACK THREAD - Fido Home Internet Firmware Trial

Hey Community,

 

We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.

 

This thread will be used for your feedback regarding the firmware. We've invited some folks from the Network team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

 

Thanks for your continued feedback and support! Smiley

 

-FidoCaroline

 

 

-- List of Changes --

The following list will be updated periodically
 
 

Hitron CGN Series

Models: CGN3ACR; CGN3AMR; CGN3ACSMR; CGN3AMF; CGNM-3552
Current production firmware:
  • CGN3ACR: 4.5.8.45
  • CGN3AMR: 4.5.8.45
  • CGN3AMF: 4.5.8.45
  • CGN3ACSMR: 4.5.8.45
  • CGNM-3552: 4.5.8.45
Current trial firmware: No trial firmware at the moment
 
Version history
  • 4.5.8.21T6 (May 30, 2016)
    • IPv6 enabled by default
    • Security enhancements
    • Fix to preserve LAN connectivity in case of HFC outage or loss of signal
    • Addition of Wi-Fi Survey functionality
    • Improved stability of WPS function
    • Improved Wi-Fi performance
    • Various minor GUI changes and improvements

 

 

  • 4.5.8.25 (September 15, 2016)
    • Change in Intel Puma Kernel
    • Latency Improvements (ICMP only, no change to TCP/UDP/ICMPv6 latency)
    • SIP ALG Setting available in GUI
    • Fix for long passwords in EasyConnect
    • Fix for special characters in WiFi passwords

 

  • 4.5.8.26 (September 30, 2016)
    • Minor revision over 4.5.8.25
    • Fix for ICMP packet loss discovered in 4.5.8.25

 

  • 4.5.8.29 (March 16, 2017) - Not released due to issues

 

  • 4.5.8.30 (April 12, 2017) - Not released due to issues

 

  • 4.5.8.31 (June 22, 2017) - On hold due to issues
    • Fix: Port forwarding on TCP/22 and TCP/23
    • Fix: Some MAC addresses can't be associated to a DHCP reservation
    • Fix: Uplink speed issue introduced in 4.5.8.27
    • Fix: Support for WiFi special characters
    • Improvement: Language selection in Guest WiFi Login
    • Improvement: ICMP Latency
    • Improvement: TCP Latency (Intel SDK 4.5.7.60)
    • Improvement: Wireless Site Survey
    • Improvement: Gateway operating mode (IPv4/IPv6/Dual-Stack) * This feature is not working yet on CGN3ACSMR and requires a network change
    • Add: IPv6 Firewall with per service/host control
    • Add: MoCA support

 

  • 4.5.8.33 (July 22, 2017)
    • Fix: WiFi issues on upgrade

  

  • 4.5.8.35 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600
    • Fix: Possible automatic factory reset when changing LAN IP
    • Add: Support of 5G channel 165

  

  • 4.5.8.35T2 (November 10, 2017)
    • Minor management change, no customer visible change
    • *** This software displays 4.5.8.35 as the version in the GUI ***

 

  • 4.5.8.38T4 (March 28, 2018)
    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement)

 

  • 4.5.8.38T5 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements

  

  • 4.5.8.39T2( July 25, 2018) - Not released due to issues
    • Fix: Ongoing stability/performance improvements
    • Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot)
    • Improve traffic handling/resiliency

 

  •  4.5.8.39T5 (October 11, 2018) - Not released due to issues
    • Fix: Ongoing stability improvements
    • Fix: Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot) - Carried over from 39T2
    • Fix: Modem randomly rebooting

 

  • 4.5.8.39T6 (November 17, 2018)
    • Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot) - Carried over from 39T2
    • Fix: Modem randomly rebooting
    • Fix: Ongoing stability improvement
    • Fix: Upgrade issue found on 39T5

 

  • 4.5.8.40 (March 19, 2019)
    • Band Steering enabled as part of the Easy Connect flow
    • Upgrades to backend telemetry – Improves device management
    • GUI Updates

 

 

===============

Model: CODA-4582

Current production firmware: 7.1.1.33
Current trial firmware: 7.1.1.37
 
Version history
  • 2.0.10.13 (December 13, 2016)
    • Initial release
    • IPv6 disabled

 

  • 2.0.10.14 (December 21, 2016) 
    • Improvement to 5 GHz WiFi
    • Fix to guest network

 

  • 2.0.10.17 (December 23, 2016) 
    • Fix to handle degraded speeds due to external and/or WiFi interference
    • Improvement to 2.4 GHz WiFi
    • Improvement to 5 GHz WiFi
    • IPv6 handling of SLAAC temporary and secure addresses
    • IPv6 ICMP improvement

 

  • 2.0.10.18 (December 23, 2016) 
    • Improvement to LAN switch port autonegociation protocol

 

  • 2.0.10.19 (December 28, 2016) 
    • Minor change to internal management interface (not visible to customers)
    • Update to WiFi interference mitigation fix

 

  • 2.0.10.20 (January 10, 2017) 
    • Improved flow control algorithm (handle wired devices at different speeds)
    • Improve XBOX NAT
    • WinMTR packet loss fix
    • Improve Switch Link Speed autodetection
    • Improvement to connected device list (not final fix)

 

  • 2.0.10.22 (January 24, 2017) 
    • Security fix

 

  • 2.0.10.23 (January 25, 2017) 
    • Fix: Unable to complete Easy Connect when using emojis in SSID or password
    • Fix: Samba and UPnP not working properly on WiFi
    • Fix: ICMP packet loss and WinMTR / PingPlotter reported packet loss
    • Fix: Bridge mode not working on certain 3rd party routers
    • Fix: DMZ host address can't be modified
    • Fix: WPS "cancel" button not working
    • Improvement: Switch setup menu now visible in GUI
    • Improvement: Connected device list contains more accurate data
    • Improvement: Addition on IPv6 specific firewall configuration (not complete)

 

  • 2.0.10.24 (February 16, 2017)  -- Automatic upgrade on boot to this version
    • Tentative Fix: Slowly degrading speed over time
    • Tentative Fix: Latency build up over time

 

  • 2.0.10.26T1 (March 16, 2017) and 2.0.10.26T2 (March 23, 2017)
    • Fix: Gateway reboots randomly when multiple clients are connected
    • Fix: French and special characters not supported in SSID name or password
    • Tentative Fix: Intermitent OFDM channel lock issue
    • Tentative Fix: Missing SC-QAM channels (2.0.10.26T2 only)

 

  • 2.0.10.27 (April 21, 2017) 
    • GUI Option to control eRouter Mode (IPv4, IPv6, Dual-Stack)
    • Fix: Guest Network (some issues still persist)
    • Intel base firmware update (latency improvement)

 

  • 2.0.10.29 (June 15, 2017) 
    • Add: Manual IPv6 DNS override option
    • Add: IPv6 Firewall with per service/host control
    • Add: Initial implementation of MoCA
    • Fix: Wireless encryption GUI
    • Fix: Guest SSID not working
    • Fix: Support for WiFi special characters

 

  • 2.0.10.30 (June 23, 2017)  -- Not being deployed
    • Add: Support for WiFi DFS bands (known issue, channel 144 missing)
    • Add: Support for WiFi band steering
    • Improvement: WiFi speed performance
    • Improvement: MoCA security/privacy settings

 

  • 2.0.10.31 (July 21, 2017)  -- Version 2.0.10.29 + below changes
    • Fix: Support for WiFi DFS channels
    • Add: Option for DFS in GUI
    • Add: Option for band steering in GUI
    • Add: Option for USB in GUI

 

  • 2.0.10.32 (September 8, 2017)
    • Fix: UPnP fix for XBOX
    • Fix: IPv6 Firewall handling of large packets
    • Fix: IPv6 RA interval default to min 198 and max 600

 

  • 2.0.10.33 (October 13, 2017)
    • Fix: Upgrade to PHY firmware (OFDM lock issue)
    • Fix: IPv6 Firewall allowed ICMPv6 types (RFC4890)

 

  • 2.0.10.33T3 (November 9, 2017)
    • Fix: Device reboot issue

 

  • 2.0.10.33T03 (February 9, 2018)
    • Fix: WiFi Connection authentication issues

 

  • 2.0.10.33T11 (March 12, 2018)
    • Fix: WiFi not working (LED's off/ WiFi not Broadcasting / Auto 0)
  • 2.0.10.34T5 (March 28, 2018)
    • Fix: DHCP server stability update (large number of connected devices)
    • Fix: Ongoing stability/performance improvements
    • Intel base firmware update (traffic management improvement
  • 2.0.10.34T6 (April 13, 2018)
    • Fix: Ongoing stability/performance improvements
    • Fix: USB/SMB path updated (notes updated)
  • 2.0.10.35T1 (May 25, 2018)
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)
  • 2.0.10.36T2 (July 25, 2018) - Same issue present that caused 35T1 rollback
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)
    • Fix: OFDM multi-profile support update (tied to Network change)
    • Improve traffic handling/resiliency

 

  • 2.0.10.36T4 (August 3, 2018)
    • Intel base firmware update (traffic management improvement)
    • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)
    • Fix: OFDM multi-profile support update (tied to Network change)
    • Improve traffic handling/resiliency
    • Fix: Network performance issue introduced in 2.0.10.35T1

 

  •  2.0.10.36T5 (October 5, 2018) 
    • Modem Re-registration Issue

 

  •  2.0.10.36T6 (October 23, 2018) 
    • Upgrades to backend telemetry – Improves device management

 

  •  7.1.1.27 (November 28, 2019) Staggered Release
    • SDK 7 transition
    • OFDMA support
    • Band Steering enabled through Easy Connect

 

  •  7.1.1.30 (December 19, 2019)  Staggered Release
    • My WiFi fixes
    • Improve modem stability

 

  • 7.1.1.32 (May 28, 2020)
    • VoIP/SIP improvements
    • GUI login issue fixed - password failed to authenticate
    • 5GHz Wi-Fi improvements
    • My Wi-Fi app login issues fixed - password failed to authenticate
    • My Wi-Fi app functionality improvements

 

  • 7.1.1.33 (September 15, 2020)
    • Improved OFDM stability/Noise resiliency
    • Improved SIP Support (Packet Loss/One way voice)
    • Security updates

 

  • 7.1.1.37 (June 8, 2021)
    • Wi-Fi UNII-1 power table improvements
    • GUI updates
    • Patch for slow speed issue


117 REPLIES 117
Yo_Duh
I'm a Participant Level 2

There are periodic drops of the connection when streaming video. The auto-recover (restart) function is consistent and the modem comes back up. This autorecover takes longer than a powwer restart (remove the power). This is with the Hitron in router mode (non-bridge). Basically, there seem to be stability issues when there is a constant stream of data as opposed to occasional bursts (browsing).

Also, when in bridge mode, the factory reset (pushing the inset button) does not work properly. I had to call tech support for the factory reset and change to non-bridge mode. This could have been a one-off, but i also attempted a 30/30/30 reset to no avail.

jnjj
I'm a Participant Level 1

There are periodic drops of the connection when streaming video.

I have this problem.

Hi @Yo_Duh

 

Thank you for the feedback... I am sending this over to our test teams and the vendor to investigate further.

 

 

Thank you,

Sergio

 

 

FirmwareTrial
Network Architect

Thank you all for your ongoing feedback.

With your help we are continuing to identify and fix a number of issues that affect all our customers so I want to thank you all for your help.

 

As part of this ongoing improvement I want to let everyone know that I have new firmware for CODA (2.0.10.34T5) and AMF (4.5.8.38T4) devices

We will be updating the notes at the top of the forum shortly.

 

In the meantime I will be working to roll out the new firmware to everyone over the next few days.

 

As always please let us know of any issues that are experienced.

 

Thank you,

Sergio

alex1234444
I'm a Participant Level 1

Hello! 

 

Haven been able to access the internet consistently since the new update on March 28th. The service would come and go randomly. Notably, the light for the icons (Power, Download, Upload, 2.4ghz, 5ghz, Ethernet) are all on even when the service is down. 

 

EDIT: I have an old router that I use as an access point for a few months now. I unplugged it and the internet worked again. Could it be a bug in the new firmware update? 

Hi @alex1234444

 

Can you provide some additional info on the old router you have? It is possible that there is an interoperability issue between the two devices but will need more info before we can confirm that is the issue.

 

Thanks,
Sergio

Vincentb75
I'm a Participant Level 1

Good Afternoon,

 

I'm gad to be able to be part of the trial.

 

My modem did not loose the 5g connection since almost 2 days now. Before, I was loosing connection and had to reboot my modem 2 or 3 times per day. As a new customer, I was ready to leave Fido... Then I heard about the trial and gave it a try... 

I will continue to monitor my connection closely, but for now, everything is working fine... Everyone should benefit of this firmware update! 

 

Vincent.

Hey @Vincentb75

 

Thanks for the feedback, we're happy to hear it!

 

Keep us updated if anything Smiley



plunix
I'm a Participant Level 1

You have not pushed the firmware to me within 7 business days as promised. I will be leaving Fido because of your faulty hardware and dishonesty.

Hey @plunix

 

You definitely should have received the push for the firmware already.


Let's take a look a this together..


I'm sending you a PM now. Talk to you soon.



dnp
I'm a Participant Level 1
I'm a Participant Level 1

I've also been waiting passed the 7 business days. I've had my modem power-cycled or just turned off for a bit during those days so I'm thinking maybe I missed the firmware push?

Hey @dnp!

 

Sorry for any delays, I assure you we're doing our best to push the update to everyone who requested it asap! 

 

You'll get it soon Smiley



Hey @dnp!

 

Just wanted to update you on this Smiley

 

All updates were pushed out today for anyone who recently requested to be part of the trial Very_Happy

 

Let us know if you have questions and please share any feedback you may have on the firmware! 

 



pshpang
I'm a Participant Level 2

how much longer before we would expect the firmware update to be deployed? i m still seeing 4.5.8.17 on my Hitron CGN3AMF . it would reboot or lost connection by itself at least 2-3 times per day in gateway mode. if it is in bridge mode, it would required manual reboot every hour or 30 mins to get the ethernet port alive, which resulting in a very unusable internet experience.

 

also, knowing this is known issue, any plan to have a default firmware update as opposed to per individual request which is not very efficient. 

 

Hey @pshpang!

 

Please get back to the PM from @FidoSolutions in order to sign up for the trial Smiley

 

 



pshpang
I'm a Participant Level 2

received updated firmware 4.5.8.35, running modem in bridge mode (gateway function disable) consistently for 2 days without issue, will continue to monitor and provide feedback.

 

some addtional observation over few weeks of service, when the modem was in gateway mode, it does slow down when it is handling lots of tcp sessions. however, there is no easy way to confirm as it does not have a view to show cpu/mem utilization? would the capability of showing modem hardware performance metrics be availbale in the gui in the future release?

 

 

RafaelSacco
I'm a Participant Level 3

How to update my firmware?

Hey @RafaelSacco, we received your PM, I'll send you more details in a moment. 



Hi @pshpang,

 

Thank you for the feedback on the firmware, both on the performance and recommendation for future functionality; although there is currently no plan to expose this info to customers I will take it under advisement when reviewing future functionality.

 

I will have this reviewed both internally and by the vendor to see if we can replicate your experience and may reach out for more information if required.

 

Thank you,
Sergio

QVirus
I'm a Participant Level 1

Dear FidoTeam,

 

I'm waiting for my Trial Firmware for a month!

..."The firmware will be pushed to your modem within 7 business days." - it was December, 10 2017 !

I still have the 4.5.8.17 firmware version.

 

Are you still offering a firmware update?

FidoMaria
Former Moderator

@QVirus We're still offering it and someone from our team is looking into why you haven't received the update yet. We'll be in touch soon. Smiley