FEEDBACK THREAD - Fido Home Internet Firmware Trial

[FidoCaroline]

Hey Community,

We're currently offering our members an exclusive opportunity to participate in a trial of the new firmware for our Fido Home Internet Wi-Fi Modem (CGN3AMF). For details of this program, please click here.

This thread will be used for your feedback regarding the firmware. We've invited some folks from the Network team to participate in this thread. Your feedback is very valuable and will be used to enhance the firmware before it is released publicly.

Thanks for your continued feedback and support!

-FidoCaroline

-- List of Changes --

The following list will be updated periodically

Hitron CGN Series

Models: CGN3ACR; CGN3AMR; CGN3ACSMR; CGN3AMF; CGNM-3552

Current production firmware:

• CGN3ACR: 4.5.8.45
• CGN3AMR: 4.5.8.45
• CGN3AMF: 4.5.8.45
• CGN3ACSMR: 4.5.8.45
• CGNM-3552: 4.5.8.45

Current trial firmware: No trial firmware at the moment

Version history

• 4.5.8.21T6 (May 30, 2016)
  • IPv6 enabled by default
  • Security enhancements
  • Fix to preserve LAN connectivity in case of HFC outage or loss of signal
  • Addition of Wi-Fi Survey functionality
  • Improved stability of WPS function
  • Improved Wi-Fi performance
  • Various minor GUI changes and improvements

• 4.5.8.25 (September 15, 2016)
  • Change in Intel Puma Kernel
  • Latency Improvements (ICMP only, no change to TCP/UDP/ICMPv6 latency)
  • SIP ALG Setting available in GUI
  • Fix for long passwords in EasyConnect
  • Fix for special characters in WiFi passwords

• 4.5.8.26 (September 30, 2016)
  • Minor revision over 4.5.8.25
  • Fix for ICMP packet loss discovered in 4.5.8.25

• 4.5.8.29 (March 16, 2017) - Not released due to issues

• 4.5.8.30 (April 12, 2017) - Not released due to issues

• 4.5.8.31 (June 22, 2017) - On hold due to issues
  • Fix: Port forwarding on TCP/22 and TCP/23
  • Fix: Some MAC addresses can't be associated to a DHCP reservation
  • Fix: Uplink speed issue introduced in 4.5.8.27
  • Fix: Support for WiFi special characters
  • Improvement: Language selection in Guest WiFi Login
  • Improvement: ICMP Latency
  • Improvement: TCP Latency (Intel SDK 4.5.7.60)
  • Improvement: Wireless Site Survey
  • Improvement: Gateway operating mode (IPv4/IPv6/Dual-Stack) * This feature is not working yet on CGN3ACSMR and requires a network change
  • Add: IPv6 Firewall with per service/host control
  • Add: MoCA support

• 4.5.8.33 (July 22, 2017)
  • Fix: WiFi issues on upgrade

• 4.5.8.35 (September 8, 2017)
  • Fix: UPnP fix for XBOX
  • Fix: IPv6 Firewall handling of large packets
  • Fix: IPv6 RA interval default to min 198 and max 600
  • Fix: Possible automatic factory reset when changing LAN IP
  • Add: Support of 5G channel 165

• 4.5.8.35T2 (November 10, 2017)
  • Minor management change, no customer visible change
  • *** This software displays 4.5.8.35 as the version in the GUI ***

• 4.5.8.38T4 (March 28, 2018)
  • Fix: Ongoing stability/performance improvements
  • Intel base firmware update (traffic management improvement)

• 4.5.8.38T5 (April 13, 2018)
  • Fix: Ongoing stability/performance improvements

• 4.5.8.39T2( July 25, 2018) - Not released due to issues
  • Fix: Ongoing stability/performance improvements
  • Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot)
  • Improve traffic handling/resiliency

•  4.5.8.39T5 (October 11, 2018) - Not released due to issues
  • Fix: Ongoing stability improvements
  • Fix: Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot) - Carried over from 39T2
  • Fix: Modem randomly rebooting

• 4.5.8.39T6 (November 17, 2018)
  • Wi-Fi driver update (5GHz SSID is intermittently not broadcast after reboot) - Carried over from 39T2
  • Fix: Modem randomly rebooting
  • Fix: Ongoing stability improvement
  • Fix: Upgrade issue found on 39T5

• 4.5.8.40 (March 19, 2019)
  • Band Steering enabled as part of the Easy Connect flow
  • Upgrades to backend telemetry – Improves device management
  • GUI Updates

===============

Model: CODA-4582

Current production firmware: 7.1.1.33

Current trial firmware: 7.1.1.37

Version history

• 2.0.10.13 (December 13, 2016)
  
  • Initial release
  • IPv6 disabled

• 2.0.10.14 (December 21, 2016) 
  
  • Improvement to 5 GHz WiFi
  • Fix to guest network

• 2.0.10.17 (December 23, 2016) 
  
  • Fix to handle degraded speeds due to external and/or WiFi interference
  • Improvement to 2.4 GHz WiFi
  • Improvement to 5 GHz WiFi
  • IPv6 handling of SLAAC temporary and secure addresses
  • IPv6 ICMP improvement

• 2.0.10.18 (December 23, 2016) 
  
  • Improvement to LAN switch port autonegociation protocol

• 2.0.10.19 (December 28, 2016) 
  
  • Minor change to internal management interface (not visible to customers)
  • Update to WiFi interference mitigation fix

• 2.0.10.20 (January 10, 2017) 
  
  • Improved flow control algorithm (handle wired devices at different speeds)
  • Improve XBOX NAT
  • WinMTR packet loss fix
  • Improve Switch Link Speed autodetection
  • Improvement to connected device list (not final fix)

• 2.0.10.22 (January 24, 2017) 
  
  • Security fix

• 2.0.10.23 (January 25, 2017) 
  
  • Fix: Unable to complete Easy Connect when using emojis in SSID or password
  • Fix: Samba and UPnP not working properly on WiFi
  • Fix: ICMP packet loss and WinMTR / PingPlotter reported packet loss
  • Fix: Bridge mode not working on certain 3rd party routers
  • Fix: DMZ host address can't be modified
  • Fix: WPS "cancel" button not working
  • Improvement: Switch setup menu now visible in GUI
  • Improvement: Connected device list contains more accurate data
  • Improvement: Addition on IPv6 specific firewall configuration (not complete)

• 2.0.10.24 (February 16, 2017)  -- Automatic upgrade on boot to this version
  
  • Tentative Fix: Slowly degrading speed over time
  • Tentative Fix: Latency build up over time

• 2.0.10.26T1 (March 16, 2017) and 2.0.10.26T2 (March 23, 2017)
  
  • Fix: Gateway reboots randomly when multiple clients are connected
  • Fix: French and special characters not supported in SSID name or password
  • Tentative Fix: Intermitent OFDM channel lock issue
  • Tentative Fix: Missing SC-QAM channels (2.0.10.26T2 only)

• 2.0.10.27 (April 21, 2017) 
  
  • GUI Option to control eRouter Mode (IPv4, IPv6, Dual-Stack)
  • Fix: Guest Network (some issues still persist)
  • Intel base firmware update (latency improvement)

• 2.0.10.29 (June 15, 2017) 
  
  • Add: Manual IPv6 DNS override option
  • Add: IPv6 Firewall with per service/host control
  • Add: Initial implementation of MoCA
  • Fix: Wireless encryption GUI
  • Fix: Guest SSID not working
  • Fix: Support for WiFi special characters

• 2.0.10.30 (June 23, 2017)  -- Not being deployed
  
  • Add: Support for WiFi DFS bands (known issue, channel 144 missing)
  • Add: Support for WiFi band steering
  • Improvement: WiFi speed performance
  • Improvement: MoCA security/privacy settings

• 2.0.10.31 (July 21, 2017)  -- Version 2.0.10.29 + below changes
  
  • Fix: Support for WiFi DFS channels
  • Add: Option for DFS in GUI
  • Add: Option for band steering in GUI
  • Add: Option for USB in GUI

• 2.0.10.32 (September 8, 2017)
  
  • Fix: UPnP fix for XBOX
  • Fix: IPv6 Firewall handling of large packets
  • Fix: IPv6 RA interval default to min 198 and max 600

• 2.0.10.33 (October 13, 2017)
  
  • Fix: Upgrade to PHY firmware (OFDM lock issue)
  • Fix: IPv6 Firewall allowed ICMPv6 types (RFC4890)

• 2.0.10.33T3 (November 9, 2017)
  
  • Fix: Device reboot issue

• 2.0.10.33T03 (February 9, 2018)
  
  • Fix: WiFi Connection authentication issues

• 2.0.10.33T11 (March 12, 2018)
  • Fix: WiFi not working (LED's off/ WiFi not Broadcasting / Auto 0)

• 2.0.10.34T5 (March 28, 2018)
  • Fix: DHCP server stability update (large number of connected devices)
  • Fix: Ongoing stability/performance improvements
  • Intel base firmware update (traffic management improvement

• 2.0.10.34T6 (April 13, 2018)
  • Fix: Ongoing stability/performance improvements
  • Fix: USB/SMB path updated (notes updated)

• 2.0.10.35T1 (May 25, 2018)
  • Intel base firmware update (traffic management improvement)
  • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)

• 2.0.10.36T2 (July 25, 2018) - Same issue present that caused 35T1 rollback
  • Intel base firmware update (traffic management improvement)
  • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)
  • Fix: OFDM multi-profile support update (tied to Network change)
  • Improve traffic handling/resiliency

• 2.0.10.36T4 (August 3, 2018)
  • Intel base firmware update (traffic management improvement)
  • Fix: Amazon/IPv6 big packet issue (Files larger than 1GB can not be downloaded from Amazon)
  • Fix: OFDM multi-profile support update (tied to Network change)
  • Improve traffic handling/resiliency
  • Fix: Network performance issue introduced in 2.0.10.35T1

•  2.0.10.36T5 (October 5, 2018) 
  • Modem Re-registration Issue

•  2.0.10.36T6 (October 23, 2018) 
  • Upgrades to backend telemetry – Improves device management

•  7.1.1.27 (November 28, 2019) Staggered Release
  • SDK 7 transition
  • OFDMA support
  • Band Steering enabled through Easy Connect

•  7.1.1.30 (December 19, 2019)  Staggered Release
  • My WiFi fixes
  • Improve modem stability

• 7.1.1.32 (May 28, 2020)
  • VoIP/SIP improvements
  • GUI login issue fixed - password failed to authenticate
  • 5GHz Wi-Fi improvements
  • My Wi-Fi app login issues fixed - password failed to authenticate
  • My Wi-Fi app functionality improvements

• 7.1.1.33 (September 15, 2020)
  • Improved OFDM stability/Noise resiliency
  • Improved SIP Support (Packet Loss/One way voice)
  • Security updates

• 7.1.1.37 (June 8, 2021)
  • Wi-Fi UNII-1 power table improvements
  • GUI updates
  • Patch for slow speed issue

[RafaelSacco]

How to update my firmware?

[FidoRachel]

Hey @RafaelSacco, we received your PM, I'll send you more details in a moment. 

[FirmwareTrial]

Hi @pshpang,

Thank you for the feedback on the firmware, both on the performance and recommendation for future functionality; although there is currently no plan to expose this info to customers I will take it under advisement when reviewing future functionality.

I will have this reviewed both internally and by the vendor to see if we can replicate your experience and may reach out for more information if required.

Thank you,
Sergio

[QVirus]

Dear FidoTeam,

I'm waiting for my Trial Firmware for a month!

..."The firmware will be pushed to your modem within 7 business days." - it was December, 10 2017 !

I still have the 4.5.8.17 firmware version.

Are you still offering a firmware update?

[FidoMaria]

@QVirus We're still offering it and someone from our team is looking into why you haven't received the update yet. We'll be in touch soon.

[frankis]

I noticed an issue with the 35 firmware. I noticed that if I setup a custom DNS server in the router and then I backup the profile and then try to restore it, the custom DNS IP addresses are not restored.  I'm not sure if this means that the IP addresses are not stored in the backup or if they aren't restored when the restore is loaded.

[sporkdotca]

fw version 4.5.8.35 fixed my issue that I did not notice before until I tried to configure port forwarding for a specific client on my network.On .17 Trying to access the port forwarding page will not work and eventually kick me out of the router admin page. Only solution was a reboot. This issue did not occur with the latest fw.

[FidoPamela]

Hey @sporkdotca! 

Welcome to the Community Glad to hear that fixed your issue. Thanks for sharing! 

[sporkdotca]

Thank you,

I am observing this issue however, some of the devices at home would randomly not able to connect properly to the router. It will appear in the wifi scan list but they will not get a valid ip configuration. The solution for me on this one is rebooting the fido modem/router. This was not an issue before.

[cmcm]

I have received the firmware upgrade. I see no change (except the software version in the web UI). LAN ethernet ports still do not light up (except during power cycle then promptly shut off).

I had received two modems (for two homes) on the same day, same account etc. The other modem does not have this issue.

Do I require a new modem to gain full functionality (of wired ports) or is there a simple fix I am missing?  I did not perform a factory reset but I have power cycled the modem a few times since.

Thank you.

[FidoKenny]

Hey @cmcm and thank you so much for the feedack.

It looks like this issue only affects one of your modems. 

Having the modem replaced here  would be the way to go.

You can visit one of our stores to take care of that. To find a store near you, you can use our locator here.

[cmcm]

Thank you.

Walking into a store with my modem and swapping for a receplacement took only a few mins, and after the 30sec new modem setup my problem was solved, the LAN ports are functioning.

[FidoCharles]

Good news @cmcm !

Thanks for the update

[littlerockett]

USB indicator no longer lights up when you insert a USB storage device.

Everything else seems ok at this point.

[Krispychik3n]

After 24 hours of use with the new firmware I am happy to report that network stability is greatly improved. We have not yet experienced a reboot/loss of connection in this time. I will update this post after one full week of use.

P.S. Nice to see some technical types on the forums, as I have little to contribue in this regard. I will keep it layman for us simple folk!

[Krispychik3n]

A week later and, sadly, we are still plagued by random connection losses. These typically occur at inopportune time i.e during a skype interview/conference/while streaming and can last for up to 3 minutes. For whatever reason, 2 PM every afternoon is practically a guaranteed connection loss. I am not sure how to troubleshoot this issue, but we would like too see it fixed. I have very little faith in my connection/service. We are open to any troubleshooting suggestions the community guru's are willing to offer prior to returning the modem/router. 

Thanks!

[VBD]

Most likely not firmware related issues. Ask technical support to check your cable connection. I'm using my FIDO modem in Bridge Mode running old firmware version 4.5.8.17 and current uptime is 24+ days without any connection issues. 

[herohanda]

I've been on the trial for a couple of weeks and it looks like connection loss issues are back.

I'm using the router as a combined modem/router and it happened while streaming music/streaming music/light social media usage on two separate devices.

Sent a message to the admin I got in touch with RE: participating in this trial, hoping to get an answer.

[herohanda]

Haven't received any improvements since participating in this pilot. 

I'm cancelling my internet with Fido tomorrow. Not really interested in dealing with more disconnections while I'm trying to work from home and stream music. The most simple of tasks shouldn't cause so much headache... Easy fix: goodbye.

[FidoNick]

Hey there @herohanda!

We'd hate to see you go and we'd love to take a closer look at things. I'm sending you a PM so we can check it out.

See you there!

[frankis]

Has anyone else had their modem bricked by the firmware update? I signed up to be part of the program on Thansgiving weekend, appeared to have the update pushed to my modem on October 13 (Friday) which promptly bricked my modem. Only the power light comes on after power cycling or pushing the reset button.  I PM'd fidosolutions on Friday night was told they'd get back to me by Monday. It's now Wednesday and I've been without Internet for 6 days now and have only been told to wait.

It's the same problem that Rogers experienced in http://communityforums.rogers.com/t5/Internet/Bricked-Modem/td-p/383170 so obviously Rogers knows about this issue. Why is it taking so long to respond to me?