Degradation in upload speeds

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I'm a Participant Level 3 bayard0
I'm a Participant Level 3

Degradation in upload speeds

So for the last week my internet upload speed has gone down from 10mbit to 1mbit.  This seems to happen during prime time hours (when everyone is home from work) I tested it in the mornings and it was fine.

 

I reached out to tech support, they made me reset my modem and then the problem still continued so they said they would escalate it to 2nd level, but I haven't heard back.

 

anyone else experiencing this?

 

Here is a sample of speed test i did, all on ethernet as you can see at night its horrible, mornings its fine.

speedtest.PNGspeedtest results

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Re: Degradation in upload speeds

So tech came yesterday around 5:30pm, but by miracle the internet was back to normal. He anways wen't and replaced all the connectors on the cable and left.

 

So as of yesterday i'm getting 10/up without any issues.

thanks to whoever fixed it.

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Re: Degradation in upload speeds

Hey @bayard0

 

Thanks for keeping us updated!  I'm happy everything's working Smiley



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