Cannot login, Hitron login?

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Cannot login, Hitron login?

My Fido internet stopped working today. The internet bar says I'm connected however I can't get online. At the same time, a window pops up requiring me to log into to Hitron with a username and password. 

I was worried I was hacked, but checked the modem and this is the manufacturer's name. 

I tried logging in with my internet name and password and it says 'wrong username'. 

Im stuck. 

 

 

*** Edited to add labels ***

Accepted Solution

Re: Cannot login, Hitron login?

Hello @flahertyliv,

 

Welcome to the community!

 

Try using the default login located on the modem I believe the user is cusadmin and password is password. 

If that password does not work try using the password you set for your WiFi.

 

 

View solution in context
Flag this to a Moderator
Message 1 of 13
24,886 Views
Highlighted
Former Moderator
Former Moderator

Re: Cannot login, Hitron login?

Awesome Smiley Thanks for keeping us posted @GuyG!

 

 



Flag this to a Moderator
Message 11 of 13
5,442 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: Cannot login, Hitron login?

I have tried resetting the modem and doing a factory reset.  in fact i tried this twice and i still cannot get in to the modem.  Any help would be greatly appreciated!

Flag this to a Moderator
Message 12 of 13
68 Views
Highlighted
Moderator
Moderator

Re: Cannot login, Hitron login?

Hey @SONofADAM!

 

We'd love to help, we'd just need some more information as to what happens when you try to log in.

 

Are you able to get to the login screen? If so, is it the username and password that aren't working?

 

The default info is :

 

  • Username: cusadmin
  • Password: password

Is that what you're using?

 

 

 

 



Flag this to a Moderator
Message 13 of 13
50 Views