An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.
We’re always looking for ways to serve you better, so we’ve created a bill that makes it easy for you to understand your monthly charges and manage your Fido services. It’s now simple and will save you time.
New online bill:
New paper bill:
You’ll notice a completely new design next time you check your bill. Here are a few of the changes that were made:
New design that’s clear and simple
Ability to view the bill on your mobile phone via the My Account app, available 24/7 and on the go
New pages that clearly display data and voice usage
Clear communication of charges and changes to products and services
If you’re an online bill customer, our easy-to-read graphs will show you how much data and talk you’re using in your plan.
Yes, you read that right. You can now access your online bill via the My Account app! Download the My Account app at fido.ca/myapp so you can pay your bills, manage your account and much more on the go.
Go take a look and let us know what you think!
* Note: If you haven’t seen the new design yet, don’t worry, we are phasing in the new bill so that we can address any feedback or questions you may have. You will receive it in the coming months.