Introducing: The Fido Community Library

Introducing: The Fido Community Library

Community Manager (Retired)



Hey Community!


As you know we’re always working to bring improvements to the Community and make this place better for all of you. We received some member suggestions this year about implementing an FAQ section, and we listened. Introducing the Community Library, THE place to find support articles for both Fido and the Community.  


Wondering how to unlock your phone? Trying to figure out how to upload a profile pic? You guessed right; it’s all in the Library!


Each article in the Library is Fido approved, so you know it’s accurate. If you have any suggestions for new articles, let us know in the comments below. 


It’s also very easy to find Library articles, check it out:


How do I get to the Library?


For desktop: Select Library in the grey navigation bar (above the image), next to Forums. For mobile, you’ll find the link in the welcome section (to the left of the image).


How do I search the Library?


Use the search tool as you would in any other section of the Community. You can also set the tool to search within the Library only.


Search - En.JPG 

What do you think? Let us know in the comments below or in the Community feedback zone. Looking forward to hearing from you.


If an article was helpful, remember to give it a like!


Libraries are making a comeback!


Enjoy Smiley



I'm Qualified Level 1
I'm Qualified Level 1

Hi friends Community


The library is definitely very useful. I constantly search through it. it is a tremendous help to reply general support. 

I would think verifying on subject before posting new topic is a good practice. I notice when you input in the topic it list already search library of same is right below. Hence I also notice new post on already answered topic so did you I imagine Confused


I believe an "AI to library"  could be implemented making more platform integration like such  beneficial for all the Community.  Link.relation is already establish by search.

 an AI could further orientate  within the new post bar such as  IF you write in post a new topic and click and That  similar subject topics are existing then AI to library would initiate interaction question i.e. -Would you like your post to be link to this thread? or, suggest I.e. We found thread that might help you resolve the issue would you like to view it before posting new?  an interactive reply message could also request to confirm I.e. "Did you looked topic X , are sure you want to create new topic post? 

It could shrink loads of repetitive answers to same and wow get answers right behind your nose.  Also in a same way we then may not need to tag, move/redirect so much.


I really believe.this community is the best already I have very pleased Fido Rocks!!!!Heart

Former Moderator
Former Moderator

Thanks for the suggestion, Scooby-Doo!