Go for the latest toy or a new plan, wherever you are

Go for the latest toy or a new plan, wherever you are

FidoStephen
Community Manager
56811 Views
68 Comments

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Hey Community,

 

We’re all about giving you the tools that make it easier to do business with us. That’s why we’re excited to announce that you can now do even more on Fido.ca; upgrade your device and change your monthly plan!

 

Just log in to your account on Fido.ca and follow these easy steps. 

 

HOW TO UPGRADE YOUR PHONE

 

 

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Scroll down a bit and you’ll see an option to change your plan and another one to upgrade your device:

 

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Let’s pretend we’re doing an upgrade. Here’s what you’ll see:

 

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On this step, you can either choose to keep your existing plan or select a new one. We’ll keep our current plan for this example.

 

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Now you can add or remove your add-ons. When you’re done, click Continue on the bottom right.

 

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Now it’s time to let us know where you want it delivered. You can have the device sent to your billing address or an alternate address.

 

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Next, you'll see a summary of your order. Read it over carefully. Smiley  Everything looks good? Click on Complete Order. Next, you’ll see the Payment info page and then a final confirmation page.

 

 

 

HOW TO CHANGE YOUR PLAN

 

Here are the steps to follow if you’re just looking to change your plan without upgrading your device. On the My Account page, click Change Plan:

 

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Next, choose your new plan.

 

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Next, you’ll be able to manage your add-ons or add new ones. When you’re done, click Check Out on the bottom right.

 

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There you have it! Changing your plan and upgrading your device has never been easier. We’d love to hear what you think, so drop us a line in the comments below!

 

-FidoStephen

Comments
FidoNick
Moderator
Moderator

That's odd @cottonpants! I just sent the PM again Smiley

 

The $25 transaction fee does not apply to plan changes @CSS! When you log in online and go to the "services" tab, do you see the option to change your plan?

 

cottonpants
I'm a Participant Level 1
I'm a Participant Level 1

if it were only that simple... when I go in, as I said - that option is NOT there... see attached - strangely I don't even see my current 1 GB plan anymore. Yes i have scrolled all the way through.

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cottonpants
I'm a Participant Level 1
I'm a Participant Level 1

can you confirm that you are sending the PMs to this account? still nothing. Can I try PM you somehow?

FidoNick
Moderator
Moderator

I've sent you the PM, keep an eye out for a PM from @FidoSolutions.

 

CSS
I'm a Visitor
I'm a Visitor

I do see the option to change my plan. However the $45 BYOD 2GB plan is not listed. I did scroll across but couldn’t find it - similar to cottonpants.

FidoNick
Moderator
Moderator

Sending you a PM! Smiley

 

See you there! 

patrickchan
I'm Experienced Level 1
I'm Experienced Level 1

the upgrade 30$ fee is cheesy. no need, it is better to get the phone outright and pick your plan,

if one signs an contract to get an upgrade, there should be no fee.

FidoSaad
Moderator
Moderator

Hey patrickchan!

 

The $30 transaction fee is part of our administrative fees, the full list is found here. That fee will include a new SIM card, shipping, handling, etc.

 

Keep in mind that upgrades or devices purchased in store or through the call center will still trigger a transaction fee even when it's on a BYOP plan. Currently the only exception is when you process this transaction online on your Fido.ca account.

 

Hope this clarifies :).