FidoTRADE™ is getting a makeover

FidoTRADE™ is getting a makeover




Hey Community!



Have an older phone laying around just collecting dust? Does it still power on? If so, why not trade it in for a credit towards a new phone? Thanks to FidoTRADE™, not only is that possible, but it’s super easy. Here’s how to do it:


  1. Go to on your phone to get a quote; or visit a Fido Store
  2. Trade in your phone at your nearest Fido Store
  3. Get a credit on a new Fido phone or accessory


Pretty sweet isn’t it? You know what else is awesome? The quote is valid for 30 days!


EN Capture.JPG


*The samples above are used as examples only. The prices do not necessarily reflect the value of the devices used in the above examples*


FidoTRADE has never been this easy:

  • FidoTRADE now accepts any used phone with a battery. That includes phones from any provider!
  • You’ll get a credit equivalent to your used phone’s value, if applicable, for use in-store on the cost of your new phone or accessories.
  • The FidoTRADE program is available to new and existing customers


Note: The credit cannot be used for pre-paid airtime. Sorry.


Check out for more details


May the Trades begin!




I'm Back
I'm Back

What if the old phone has a damaged screen. Can i still trade it?

Former Moderator
Former Moderator

Hi @NetScribe & welcome to the Community!


It would depend what the extent of the damage is. It is possible that the Trade-in value is $0. You'd need to visit a Fido store to find out.


Let me know if you have any questions. Smiley

I'm Back
I'm Back

Can I keep my plan when I get a new phone? 

Former Moderator
Former Moderator


Welcome to the community @Ims!


Let's check that out together. I'll send you a PM now.

I'm Qualified Level 3
I'm Qualified Level 3

Hey team, I have a few questions about trading in my old device:


(1) Which components of the phone do I need to trade in -- just the phone and battery, or do I need to include the charger and cable, original box, etc?


(2) Is it possible to trade in TWO handsets towards a new handset upgrade or is it limited to ONE device trade-in per renewal? For example, I have an iPhone 3GS and iPhone 5S currently, can both be used as credit towards my upcoming phone/contract renewal at Fido?


Thanks in advance!

Former Moderator
Former Moderator

Good questions @nick67 ,


You can only trade in one device per upgrade at this time, no need to bring the accessories, only the phone with the battery . It's also better to trade in a newer model to have the best trade value Wink .  


There's some more information right here  . 


Hope this helps Smiley


Senior MVP Senior MVP
Senior MVP

Hello @nick67,


  As far as I am aware, all you need to trade in is your phone and battery.


  No, it is not possible to trade-in two devices towards a new handset. It is limited to one trade-in device per transaction.

FidoTrade.jpgTaken from here.


Hope this helps Smiley



I'm a Visitor
I'm a Visitor

And if it does not power on?

Former Moderator
Former Moderator

Hey @Loveminuszer0, only phones that power on are accepted.