Are you receiving scam text messages? Here are 6 things to look out for

Are you receiving scam text messages? Here are 6 things to look out for

Community Specialist

SMS Spam B.png


Hey Community!


Getting tired of those pesky scam text messages filled with nonsense and malicious intent? We call that Smishing (sms + fishing), and just like you, we’re getting pretty fed up with it.


Smishers use text messages to scam you into giving up your personal or financial information, usually by inviting you to a visit a website or call a phone number. These can be difficult to identify given how little text there is, but if you take a closer look it’s easier to detect the deception.


Here are some tips to avoid being duped by these scammers:


  1. Be wary of requests for personal information

If you get a text that states “this is from Fido Your account has been compromised, click here to confirm your information”, it’s a scam. We don’t do that.

Most legit businesses don’t use emails, SMS or pop-ups when gathering personal information. And they won’t direct you to a shady URL to enter your personal info, either.


  1. Watch for alarmists

If you get offered lottery-sized payouts for a little bit of information, or you’re told that babies or puppies are going to suffer if you don’t share your information, it’s a scam.


  1. Look for typos in URLs or email addresses

Scam artists will often register domains with minor variations on actual domain names, like

Take your time to read the SMS so you detect the deceptive tactics.


  1. Look for the “s”

When you see “https” in front of a URL, you know it’s secure. Don’t see the “s”? Don’t submit.


  1. Stay informed

Learn more about detecting fraud and keeping yourself and friends aware. Here are some sites to check out:


  1. Who’s it coming from?

When Fido sends you a text, it will be from a 4 or 5 digit short code and not from a normal 10 digit phone number. If you get one from a number like 587-123-4567, it’s not us.


UPDATE: As of March, 2017, customers can send any spam SMS they receive to 7726 (SPAM).  This will submit the message to be audited then blocked from the Fido network. This can be easily done on most devices by pressing and holding the body of the message, then press the forward button and send to 7726. No additional charges apply for using this service.


Have any other tips? Please share them in the comments below, and don’t forget to share this article. If you're receiving these types of message, please share them on this thread started by @Cawtau.


Check out this page to read up on other types of scams. Gotta be in the know!





I'm Back
I'm Back

I am getting phishing messages claiming to be from Fido. Can i report these to someone at Fido? Any department that might be able to get to the bottom of these issues?

I do know that banks have such a department. Does fido have one too?



Hey @skylight,


Welcome to our Community Smiley


You can check out the information in the article above. You can send any spam SMS received to 7726 (SPAM) to have it audited and blocked on our network.


Hope this help.





I'm a Participant Level 2
I'm a Participant Level 2

I received one 2 hours ago from +1 (807)357-6348 is this legit ?

Former Moderator
Former Moderator

Hey @woodtoo1


If the messages you received are claiming to be from us, they're not. Any messages we send to you will be originating from a short code. 


Please rememer to forward any suspicious messages you receive to 7726 for investigation and blocking from our network.


You can also report these messages to the Canadian Anti-Fraud Centre

I'm a Participant Level 2
I'm a Participant Level 2

I did forward it to 7726 and blocked caller. This has been happening for a number of years now I am now on to the rats. Thanks

Former Moderator
Former Moderator

That's good to hear! Thanks!