Upgrading a plan without my consent

[Bushra2023]

A fido customer service representative lied to me about an offer that sounded too good to be true (30gb/40$), but when I received the confirmation email, it was stated that it's a 50$ plan, which I had never agreed to. Such schemes might help her get extra commission for having upgraded a customers plan, but it only lead to a very unhappy client who's going to change of providers, because doing so is not accetable. Very unprofessional. 

[KAPABLE-K]

Hello @Bushra2023,

Welcome to the community!

I can not comment on what was discussed between you and the agent but from what you mentioned is it possible the plan comes with a $10 discount which would make it $40? The plan change confirmation does not always state the discount but it shows up on your invoice, you can always call customer service and they can look at your account and confirm if it does have a discount that would make the monthly payment $40.

[Bushra2023]

I have indeed called customer service and the told me it's a 50$ plan with no discounts, despite listening to my conversation recording with the agent. Very frustrating.

[KAPABLE-K]

Hello again @Bushra2023,

At this point only customer service can sort this out I would suggest you call and ask to speak to a supervisor and explain the situation to them.

[Bushra2023]

I did explain everything, but they left me with a simple ''sorry'' without giving me a solution to the fault of THEIR agent. This just shows how much they care for their loyal customers (since 2018).

[FidoSaira]

Hey @Bushra2023,

I am sorry to learn about your recent experience. Please reach out to us on Facebook, instagram or X so we can take a look at what happened together.