This is not a complaint. This is how a mistake is solved by Fido.
When checking my online acciacc I discovered a prepaid account was added by mistake due to CSR mustake at third party Fido provider.
So I called up Fido via 611 after patiently navigating their menus.
After talking with the CSR she told me that the account will be place out of service after a month and expires after a year.
This is how Fido solves mistakes by third party providers.
IMHO this may be prevented by only dealing with Fido outlets and avoiding third party providers.