Online Experience (UX)

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I'm a Participant Level 3 Drexus
I'm a Participant Level 3

Online Experience (UX)

As visual communications is my profession, I’d like to offer a few observations if I may.


At the root of the “Fido Community” section, it’s not evident where the forum areas are. After a long time I discovered these areas under the grey “Forums” drop-down menu — at the top of the photo.


From a usability perspective, this is somewhat unintuitive. Users have reached the Forum area, and thus would not expect to reach for the Forum menu. The implication is such that the menu looks like a button — offering you to go where you already are. The suggestion isn’t implied by this alone, for the location of the dropdown is too close to the area reserved for site-wide navigation (verses content specific navigation).


To remedy this: Move the menu bar below the photo, give the menu bar a larger presence (not grey), and change Forums to “Forum Areas”. I understand the idea of creating distinction of Forums verses Fido Community, however online culture has long since adopted “Forums” as the parent area of any forum section. To that, you can call it Fido Community Forums if you like — saving the confusion of Fido’s community without a forum.


Lastly, there is no other reference to forum areas on the forum landing page. So visitors feel uncertain as to where to go when they land there — left floating.


One other thing, due to the nature of the code in the forum tool, client-side spell check isn’t possible when they type, which forces them to use a desktop writing application. When they copy and paste, double returns that manually delineate a paragraph get stripped out. Only one return survives the paste function — thus, composition requires 3 returns to establish a break.

 

OK, last one… Is there a setting that can disable the hyphens? This is an online platform — no paper being used. Unnecessarily breaking words with a hyphen is a strike against readability. Scrolling is natural and expected.

 

Thanks.

 

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Senior MVP Senior MVP
Senior MVP

Re: Online Experience (UX)

Hello Sharonq,

 

  Welcome to the community!

 

  I'm sure Fido appreciates the suggestions and will forward it to the appropriate people.

 

  In the meantime, I have always found the forums by scrolling to the bottom of whichever fido.ca webpage I happen to be on.

UX.jpg

 

  It might not be intuitive, but I've found it accessible that way from pretty much any fido.ca webpage I have been on -- even the Welcome overview page. 

 

Hope this helps Smiley

 

Cheers


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Community Manager (inactive) FidoCaroline
Community Manager (inactive)

Re: Online Experience (UX)

Hey sharonq!

 

We're always looking for ways to improve the Community, so we appreciate your feedback! 

 

Thanks Wink

 

 

 



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I'm a Participant Level 3 CPrime
I'm a Participant Level 3

Re: Online Experience (UX)

i completely agree with your thoughts on this matter. it was difficult to even find the fido forums and upon searching my question took me to other providers forums instead as opposed to showing any questions answered by Fido

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Community Specialist
Community Specialist

Re: Online Experience (UX)

Thanks for your feedback @CPrime! We definitely appreciate it.

 

We're constantly working on enhancing the experience for everyone. Please don't hesitate if there's anything!



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Community Specialist
Community Specialist

Re: Online Experience (UX)

Hey @Drexus & @Cawtau!

 

UPDATE: The hyphenation issue you described has been fixed. Let me know if you don't agree Smiley



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I'm a Participant Level 2 gilbert8
I'm a Participant Level 2

Re: Online Experience (UX)

i just want to say thank you very much to britney from credit operations dept.  she is very nice, very kind, and vey respectful and i think she know's her job very well.. so keep it up godbless Smiley thankyou.

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I'm a Participant Level 2 gilbert8
I'm a Participant Level 2

Re: Online Experience (UX)

thankyou craig from prince edward island you are such a nice person.keep it up

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Senior MVP Senior MVP
Senior MVP

Re: Online Experience (UX)

Hello Gilbert8,

 

  Welcome to the community! Smiley

 

Cheers


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