Fido Roam

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Fido Roam

Dear Fido Community,

Please take me off your notifications. When recently traveling I received the Fido Roam text message. I then followed all the community suggestions .. no phone calls, no texts. I closed all apps. I put my phone on airplane mode.

 I didn’t even look at emails. However, when I returned home I found a big, whopping phone bill. I then spent three days trying to speak to someone. It was all a waste of time ... since, with Fido/Rogers it is really all about the money. The customer’s needs do not really matter!

Accepted Solution

Re: Fido Roam

Hey @wickie

 

Thanks for sharing your experience with us, that's not how we want you to feel! Traveling should be a  fun experience and we only want to make it better.

 

That's why we offer Fido Roam with our plans, that way you get to use your services while abroad. Find out more here

 

If you don't want to use Fido Roam, you can unenroll by contacting customer service, in that case you'll be charged pay per use if there's any usage. Keep in mind this can go up rather quickly and Fido Roam is the best option when roaming. 

 

If you don't want to incur any charges, you can always remove your SIM card from your phone and store it somewhere safe. 

 

As for the notifications you mentioned? What are you referring to exactly so we can help? 

 

Let us know! 

 

 

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Re: Fido Roam

Hello Wickie,

 

  I replied to your other post here.

 

  You should note that disabling notifications does not prevent Fido Roam. The message you received when you arrived in Mexico did not activate Fido Roam. It merely provided notification that your phone connected to a foreign network. It's usage (making/receiving calls, sending messages, and using data) which incurs the Fido Roam charge. You should note that while receiving SMS does not initiate a Fido Roam session, data within a MMS would be considered roaming data and would trigger the charge.

 

  Fido Roam is automatically enabled on the plans. If you do not wish to use Fido Roam you would need to contact customer service to opt-out. You should note that opting-out of Fido Roam means that your services would be on a pay-per-use basis. Should you wish to prevent roaming altogether, you would need to request a roaming block on your plan.

 

  Having Airplane or Flight mode enabled should have prevented your phone from connecting to the networks.

 

Hope this helps 😀

 

Cheers

 

 



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Re: Fido Roam

Hey @wickie

 

Thanks for sharing your experience with us, that's not how we want you to feel! Traveling should be a  fun experience and we only want to make it better.

 

That's why we offer Fido Roam with our plans, that way you get to use your services while abroad. Find out more here

 

If you don't want to use Fido Roam, you can unenroll by contacting customer service, in that case you'll be charged pay per use if there's any usage. Keep in mind this can go up rather quickly and Fido Roam is the best option when roaming. 

 

If you don't want to incur any charges, you can always remove your SIM card from your phone and store it somewhere safe. 

 

As for the notifications you mentioned? What are you referring to exactly so we can help? 

 

Let us know! 

 

 



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