Call back specialist

[Turbogranny]

I registered to have specialist to call me this morning.  I got a text message saying it could take a little longer than my appointed time.   At my appointed time  I got a voice mail saying press 2 to have them call back in a few minutes.  My phone didn't even ring.   I got another another voice mail saying to press 2 if I needed a few more minutes I pressed 2 again my phone did not ring it went straight to voice mail.  It is impossable  to talk to anyone I made another appointment for them to call three days from now and gave them my house phone number.  Is this the kind of service I should expect with dealing with Fido?

[Turbogranny]

Yes, Kim and she was very helpful

[Turbogranny]

Yes I got a call back on my house phone, her name was Kim and was very nice and upbeat, it is to bad we have to deal with all this virtual **bleep** which is non productive, and a time waster.  If the robot can not answer my question would reallyl like to have my call forwarded to a real person and not have them call me three days later.

[FidoCorey]

Good afternoon @Turbogranny,

I apologize for the troubles we had in getting ahold of you the other day. 

Have you received your callback as of yet? Please let us know.

~FidoCorey