why doesn't my mobile phone show up on my account? only my fido home phone is there

why doesn't my mobile phone show up on my account? only my fido home phone is there

why doesn't my mobile phone show up on my account? only my fido home phone is there

kreid
I'm a Participant Level 2

why doesn't my mobile phone show up on my account? only my fido home phone is there

I am trying to see the details of my mobile phone on my account and the only thing that shows up is my fido home phone.  Please help.

4 REPLIES 4
FidoMegan
Former Moderator

Hi @kreid

 

Are you logging in using your email address or your Fido Home Phone number? 



kreid
I'm a Participant Level 2

I used my email address to log in

Hey @kreid!

 

I'll send you a PM so we can look into that together.

 

See you soon!



KAPABLE-K
MVP

Hello @kreid welcome to the community!

 

It could be that your account is not linked. 

 

You can contact Fido through any of the available methods here and have them link the accounts, alternatively a moderator here in the community can assist you also.