I switched to the new 5Gb (plus 5Gb, I hope, I do not see it on my account yet...) yesterday and I would like to know when this new usage starts? My account says it is 8 days left to the new cycle. Does it mean after this new plan kicks in - I am still on my old 500Mb? Or can I already use those 10Gb?
would like to know this aswell.
updated to the new 10gb plan yesterday , and the rep said that the plan would take affect at 12am last night, but it is not showing in MYaccount,
Anyone from Fido care to answer?
I am not sure when I can start using my data. My partner's number is already showing this new usage (we have connected accounts), and there is no information for my phone.
Can I already use it and not worry about overusing the data, or should I wait, and how long should I wait?
I've seen few people reporting overusage messages, I definitely would not like to get a similar one, but also, as I paid for the new plan, I would like to be able to actually use it.
The live chat is still unavailable, so no response there. Could you please respond here?
So, now I am completely confused. In another thread you said that if we switched with Fido representative's help - new plan starts immediatelly. I am attaching screen shot:
So which one is correct?
Well I can say that my original plan cycle started on the 17th. I switched my plan to the 10gb $60 one online over My Account on the 18th. And it showed up on my account within the hour and already started showing my usage from the 5gb. I had also called a CSR yesterday to confirm some details of the plan and he never said that it would start next cycle, but to just be careful with my data usage since I wasn't able to view it online at the time.
I have two phones under my account, one is already counting the data, the other - nope, just the information that I have a new plan and information about the usage is not available. Pretty irritating...
Mine starts on my next billing cycle, perhaps yours is the same. When did you change your plan?
I changed on Monday, at the Fido store. They said it will apply instantly, and then I had live chat and person there confirmed it should be already working, just without showing me how much data I used. So I am confused, and also annoyed - as I am already paying for the service and not sure if I can use it.