what number is used to retrieve voice messages

what number is used to retrieve voice messages

what number is used to retrieve voice messages

SOLVED
golfhacker
I'm a Participant Level 1

what number is used to retrieve voice messages

 

 

 

Accepted Solution

Re: what number is used to retrieve voice messages

Solved by Fido Employee Kayla_Fido

The voice mail retrieval number is has been formated for all Provinces now as the following:

 

Regular Voicemail: +1 416 821-6549

Iphone VIsual Voicemail: +1 647 839-6178

 

Steps to program the VMR:

  • iPhone: Dial *5005*86*+16478396178# (may not work on all iPhone models).
    • This is for customers without Visual Voicemail
  • Android: Go to Settings > Call Settings > Voicemail Settings > Voicemail Number and input +14168216549
  • Wireless Home Phone (WHP): Dial *983*866*(Voicemail Retrieval Number)# from the home phone handset.
  • Other Phones: instructions may vary - consult manufacturer’s user guide to program the VMR.
  • Alternate Method: set the VMR as a speed-dial/quick-dial number or contact.
    • For specific instructions check the manufacturer’s user guide.
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45 REPLIES 45
jasonko
I'm a Participant Level 1

Just joined fido yesterday. Trying to set up my voice mail, dial 1 on my phone, it asked me to type in my 10 digital number and # key, tried typing in both my phone number and 4168216549, won't work, still says phone number invalid.
Checked under setting on my phone, voice mail number is automatically set to +14168216549

Thanks

Welcome to the community @jasonko

 

I'll send you a PM so we can look into this for you. Smiley



Lc_jones
I'm a Participant Level 1

Hello,
Got my son's old phone and need to know how to set up voice messaging.
Viewed the owner's manual and tried to dial in to the message center but all I got was an error message,
"voice server not entered", any ideas or solutions would be appreciated .Thanks.
ccurran
I'm a Contributor Level 2

I accidently deleted the number stored on my cell to check voice mail messages. How can I find the number I should be using so I can update my settings?

A few other posts in this forum contain links to the numbers, but when I click the link the page is not found.

Please help.

Thanks!
ccurran
I'm a Contributor Level 2

nm

Hi Lc_jones,

 

Thanks for joining!

 

What kind of phone is it? Are you sure that you are subscribed to a voicemail service? If so, you can find our voicemail retrieval numbers by clicking here (depends on your location)

 

Voicemail Retrieval/Deposit Numbers (VMR / VMD)

Province

Retrieval Number

Deposit Number

Before February 16, 2009

As of February 16, 2009

As ofDecember 9, 2009

Before February 16, 2009

As ofFebruary 16, 2009

As ofDecember 9, 2009

Alberta, Saskatchewan, Manitoba

+1 403 714-1123

+1 403 401-2089

+1 403 401-2089

+1 403 612-0982

+1 403 401-2087

+1 403 401-2087

British Columbia

+1 604 618-1123

+1 778 317-5607

+1 778 317-5607

+1 604 505-0448

+1 778 317-5602

+1 778 317-5602

Quebec, Maritimes, Ottawa

+1 514 992-1123

+1 514 583-8210

+1 514 583-8210

+1 514 827-5246

+1 514 583-8205

+1 514 583-8205

Ontario (except Ottawa)

+1 416 822-1123

+1 647 839-6134

+1 647 997-1131

+1 647 241-3492

+1 647 839-6131

+1 647 997-1130

iPhone Retrieval/Deposit Numbers (VMR / VMD)

Province

Retrieval Number

Deposit Number

All

+1 647 839-6178

+1 647 839-6148

 

Let us know how it goes!



Robboyko
I'm a Participant Level 1

I bought a Samsung Galaxy S 3 Mini in Feb, 2014, on a prepaid service and cannot set up vmail. It tells me I have a "missing voicemail number". When I go to add one in settings it tells me the change was unsuccessful.. Help?

Hey Robboyko,

 

Could you send me a private message (click on my name, then you'll see the option on the right side of the page) with your 4 digit prepaid access code? I'll try to help you out with this. 



vinh_ca
I'm a Participant Level 1

I use my son phone after unlockinh it. It's a Sony Xperia. How do I set up the voicemail retrieval? what is the difference between retrieval & deposit number? I am in the 514 area code. pls help.


@vinh_ca wrote:

I use my son phone after unlockinh it. It's a Sony Xperia. How do I set up the voicemail retrieval? what is the difference between retrieval & deposit number? I am in the 514 area code. pls help.


Hi vinh_ca,

 

The voicemail number is now the same for everyone; +14168216549

 

This is the retrieval number. You do not need to make any use of the deposit number. 



Fatload
I'm a Participant Level 1

Hi FidoStephen,

 

What if I actually need a deposit number?

 

I was using the old deposit number 514-583-8205 that was allowing me to send numerical pages from my alarm panel, it stopped working a while ago and still need this.

 

Is there still a VMD number availlable ?

 

If yes, care to share it with us ?

 

Eric

 


@Fatload wrote:

Hi FidoStephen,

 

What if I actually need a deposit number?

 

I was using the old deposit number 514-583-8205 that was allowing me to send numerical pages from my alarm panel, it stopped working a while ago and still need this.

 

Is there still a VMD number availlable ?

 

If yes, care to share it with us ?

 

Eric

 


Hey Eric,

 

Can you try 514-583-2065 and let me know if it works?



emor
I'm a Participant Level 1

My phone number is not recognized when I attempt to access my voicemail.

 

I receive a message telling me that mine is not a valid number.

 

I purchased my new Fido phone at a Future Shop location and was not provided with a voicemail retrieval number at time of purchase, leading me to believe that it was either preprogrammed or would be sent to me by Fido via text message.It wasn't.

 

I contacted a Fido Answers agent to obtain the VMR number. THE FIDO ANSWERS AGENT DIDN'T UNDERSTAND IF THE NUMBER I NEEDED WAS A PHONE NUMBER OR A PASSWORD,THEN GAVE UP AND BLAMED THE MANUFACTURER,TELLING ME TO CALL THEM FOR SUPPORT. SERIOUSLY.

 

I gave the customer agent the benefit of the doubt, went ahead and called the manufacturer, who couldn't help me.

 

I tried to call the Fido Answers centre back to get support with this.The message I heard informed me the support centre was closed.The Fido website says the support centre is open until 9 PM Eastern time on weekdays.It was now 8:30 Eastern time.

 

Fido's website tells me that live chat support is available until 12 midnight to registered users once logged in with My Account. I log in, but no live chat portal appears.

 

This has been the lamest customer service experience I have ever had from a mobile carrier. I am this close to boxing up my phone,returning it to the store, and dropping Fido like a bad habit.

FidoStephane
Community Specialist

Send me a PM with your phone number and account password. I will ensure your voicemail works



kelgeo
I'm a Participant Level 1

Not in the mood to talk to someone in customer service, might get too upset. So I've had constant problems with my voice mail, I added the voice mail plus before and then I had no voice mail, they fixed that, then I find out I don't have the voice mail plus again so I called and got it added back.

The problem is I can't use it, I get the saying when trying to access voice mail "enter your 10 digit phone number  followed by the pound key"  I tried every which way it will always say "sorry that number is not valid". I tried customer service, nothing still working, did the usual turn phone off and on, rest of voice mail was done, I even prayed to the phone GODs. I've only had fido for a couple months but to many problems, like messages not coming in, never having a good signal, network was rest, or whatever was done.

 

Also is their any way to add range to the nexus 4 lg phone, when I'm at work the internet is spotty at best. Anyway need voice mail to work, cost me $ 200 just yesterday and about $ 200 today is missed opportunities, I feel like I'm back in the year 2001 the way the phone access is, Windsor must be too small of an area to have tier 1 service.

 

Geo

cino
I'm a Participant Level 1

Hi there

what is the number for Novascotia ?

FidoStephen
Community Manager


@cino wrote:

Hi there

what is the number for Novascotia ?


Hi cino,

 

As shown in the diagram above, Quebec, Maritimes and Ottawa share the same voicemail center number. It would be +1 514 583-8210 unles you are subscribed to visual voicemail, in which case it would be +1 647 839-6178



fido3283
I'm a Participant Level 1

What do I press to access my voice mail to check messages from a remote telephone????

FidoStephane
Community Specialist

Call the retrieval number to access your voicemail from a different phone



You can also call your own Fido number and press # when you reach your voicemail greeting. Then, follow the instructions to hear your messages Smiley