what number is used to retrieve voice messages

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I'm a Participant Level 1 golfhacker
I'm a Participant Level 1

what number is used to retrieve voice messages

 

 

 

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Re: what number is used to retrieve voice messages

The voice mail retrieval number is has been formated for all Provinces now as the following:

 

Regular Voicemail: +1 416 821-6549

Iphone VIsual Voicemail: +1 647 839-6178

 

Steps to program the VMR:

  • iPhone: Dial *5005*86*+16478396178# (may not work on all iPhone models).
    • This is for customers without Visual Voicemail
  • Android: Go to Settings > Call Settings > Voicemail Settings > Voicemail Number and input +14168216549
  • Wireless Home Phone (WHP): Dial *983*866*(Voicemail Retrieval Number)# from the home phone handset.
  • Other Phones: instructions may vary - consult manufacturer’s user guide to program the VMR.
  • Alternate Method: set the VMR as a speed-dial/quick-dial number or contact.
    • For specific instructions check the manufacturer’s user guide.
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Message 1 of 46
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Fido Employee Kayla_Fido
Fido Employee
Solution

Re: what number is used to retrieve voice messages

The voice mail retrieval number is has been formated for all Provinces now as the following:

 

Regular Voicemail: +1 416 821-6549

Iphone VIsual Voicemail: +1 647 839-6178

 

Steps to program the VMR:

  • iPhone: Dial *5005*86*+16478396178# (may not work on all iPhone models).
    • This is for customers without Visual Voicemail
  • Android: Go to Settings > Call Settings > Voicemail Settings > Voicemail Number and input +14168216549
  • Wireless Home Phone (WHP): Dial *983*866*(Voicemail Retrieval Number)# from the home phone handset.
  • Other Phones: instructions may vary - consult manufacturer’s user guide to program the VMR.
  • Alternate Method: set the VMR as a speed-dial/quick-dial number or contact.
    • For specific instructions check the manufacturer’s user guide.


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Message 31 of 46
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I'm a Participant Level 1 hp64
I'm a Participant Level 1

Re: what number is used to retrieve voice messages

Hi,

 

I tried these steps with an android phone and I got the message "Voicemail number change unsuccessful". Please advise.

 

Thanks!

 

Hughes

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Message 32 of 46
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Former Moderator FidoAlyson
Former Moderator

Re: what number is used to retrieve voice messages

Hey hp64,

Can you tell me what you're trying to do and what's the issue you have?

 

 



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Message 33 of 46
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I'm a Participant Level 2 Ambisinistrous
I'm a Participant Level 2

Re: what number is used to retrieve voice messages

Hi,

 

I just switched to a Fido plan that includes voicemail, and when I try to set up my voicemail by holding 1, I get a prompt saying "Voicemail: To set your voicemail number, tap Add number or go to Settings > Call settings > Voicemail settings."

 

When I tap Add number, I am transferred to Voicemail settings, where "Voicemail number" is "(Not set)".

 

When I tap Voicemail number and try to set it to "+14168216549", I get a prompt saying "Error: Voicemail number change unsuccessful."

 

I contacted a Fido employee over Live Chat, and they tried resetting my voicemail, but it did not resolve my problem. I am using a Samsung Galaxy Note 3. Any advice on how to resolve this problem would be appreciated as voicemail is the main reason I switched to this plan.

 

Victoria

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Message 34 of 46
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Former Moderator FidoAlyson
Former Moderator

Re: what number is used to retrieve voice messages

Hey @Ambisinistrous

From what I understand here, you will need to set up your speed dial on the key 1 for it to reach your voicemail when you press and hold.

At that point, you'll be able to complete the original set up.

Anyone in the @1234Com can help him with that step?



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Message 35 of 46
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I'm a Participant Level 2 Ambisinistrous
I'm a Participant Level 2

Re: what number is used to retrieve voice messages

Hi @FidoAlyson,

 

I'm looking at my speed dial menu right now and slot number one is "Voicemail" with the little tape feed icon.

 

From there, I continue to have the problem described in my post above.

 

-Victoria

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Message 36 of 46
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I'm a Participant Level 2 Ambisinistrous
I'm a Participant Level 2

Re: what number is used to retrieve voice messages

Update: I called Fido and relayed my predicament and took them through all the steps that weren't working for me, and they eventually just gave me another voicemail number than the usual one everyone else gets. I can't get my phone to recognize it as its official voicemail number, but if I call it, I get to my voicemail inbox, so it works for me! I just stick that new number on speed dial and everything's fine. Very happy that a solution could be found and for all the patient help I got along the way!

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Message 37 of 46
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Moderator
Moderator

Re: what number is used to retrieve voice messages

Hey Ambisinistrous, 

 

Thanks for the update, I'm  glad to hear it's working out for you Smiley 



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Message 38 of 46
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I'm a Contributor Level 1 deafwiggle
I'm a Contributor Level 1

Re: what number is used to retrieve voice messages

I live in the BC interior and recently joined Fido with a dual-SIM phone. In settings, its voice mail service indicates "Your carrier" and the Voicemail number is +17783176408. Should I change this to +14168216549?

 

TIA

Dirk

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Message 39 of 46
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Moderator
Moderator

Re: what number is used to retrieve voice messages

Hey @deafwiggle!

 

Welcome to the Fido Community! Smiley 

 

That is correct; your voicemail retrieval number should be changed to +1 416 821-6549 in this case. 
 



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Message 40 of 46
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