voicemail trouble

voicemail trouble

voicemail trouble

rae2
I'm a Participant Level 3

voicemail trouble

Can someone please help me with my voicemail issue? I cannot access my voicemail, it is showing call failed when I dial 1 or click on the voicemail icon on my iphone. I just switched my plan to the BYOP 10gb for $60 yesterday.

17 REPLIES 17
ibjp
I'm a Participant Level 2

I am having the same problem. Updated to the 5gb plus 5gb for 60/month plan and now have no access to voicemail. Also, when people call they don't recieve my voicemail, it just contiunes to ring and ring.

FidoRachel
Former Moderator

Hey @ibjp, still need help? 

 

Let me know and I'll send you a PM. 



DT403
I'm a Participant Level 2

Hey my voicemail still doesn't work. Could you please help? Thanks.

Rmitch
I'm a Contributor Level 1

Help! I can’t get my voicemail to work either. I’ve tried all the activation phone numbers listed on this website and can’t get in touch with an actual support person on the pho. 

ibjp
I'm a Participant Level 2


Hey Rachel, yes I still need help. Can you make my voicemail work please and thank you. 

@FidoRachel wrote:

Hey @ibjp, still need help? 

 

Let me know and I'll send you a PM. 


 

FidoMaria
Former Moderator

@DT403 & @Rmitch I'll send you both a PM. Smiley



mv17
I'm a Participant Level 1

Hi, also having the exact same problems as listed above. Any chance there's a solution? Please PM if possible

FidoPamela
Former Moderator

Hey @mv17

 

I'll send you a PM shortly Smiley 

 

Talk to you soon! 



Kruinc
I'm a Participant Level 1

Same problem voicemail issue here.

 

And customer service must be beyond extremely "to-no-avail" busy.

 

DT403
I'm a Participant Level 2

I also have the same problem. When I hold 1 I get the message to set up voicemail. I tried add number 1-416-821-6549 but I just get the error "voicemail number change unsuccessful".  

FidoMaria
Former Moderator

Hi everyone!

 

If you call +1 416 821-6549, are you able to access the voicemail? Let me know. Smiley



rae2
I'm a Participant Level 3

No, I’m not able to access the voice mail after calling that number. It’s tellimg me that my number is invalid.

Hi all, 

 

Let me know if you still need help and we will take it to PM. 

 

Thanks. 



Paolo
I'm an Expert Level 2

It seems like during the last few days when customers changed to the promo plan, all the demand on fido's internal activation systems probably had some timeouts and the voicemail did not get provisioned during the plan change.  This is usually a rare occurance because its not everyday their systems are running over capacity and over demand, so now that demand has died down, and their systems are back to normal, it should be ok to contact customer service and have the mini-voicemail re-provisioned back on your account like it should have in the first place.

salimdi
I'm a Participant Level 2


@FidoMaria wrote:

Hi everyone!

 

If you call +1 416 821-6549, are you able to access the voicemail? Let me know. Smiley


Nope, just receive an error message that my "Number is not valid".

lad
I'm a Participant Level 1
I'm a Participant Level 1

same problem here. can't reach fido support via chat or phone.

leeneljane
I'm a Participant Level 2

Same here, I change plan also for 10GB