voicemail trouble

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I'm a Participant Level 2
I'm a Participant Level 2

voicemail trouble

Can someone please help me with my voicemail issue? I cannot access my voicemail, it is showing call failed when I dial 1 or click on the voicemail icon on my iphone. I just switched my plan to the BYOP 10gb for $60 yesterday.

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Message 1 of 18
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I'm a Participant Level 2
I'm a Participant Level 2

Re: voicemail trouble

Same here, I change plan also for 10GB

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Message 2 of 18
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I'm a Participant Level 1
I'm a Participant Level 1

Re: voicemail trouble

same problem here. can't reach fido support via chat or phone.

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Message 3 of 18
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Former Moderator
Former Moderator

Re: voicemail trouble

Hi everyone!

 

If you call +1 416 821-6549, are you able to access the voicemail? Let me know. Smiley



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Message 4 of 18
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I'm a Participant Level 2
I'm a Participant Level 2

Re: voicemail trouble


@FidoMaria wrote:

Hi everyone!

 

If you call +1 416 821-6549, are you able to access the voicemail? Let me know. Smiley


Nope, just receive an error message that my "Number is not valid".

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Message 5 of 18
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I'm a Participant Level 1
I'm a Participant Level 1

Re: voicemail trouble

Same problem voicemail issue here.

 

And customer service must be beyond extremely "to-no-avail" busy.

 

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Message 6 of 18
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I'm a Participant Level 2
I'm a Participant Level 2

Re: voicemail trouble

I also have the same problem. When I hold 1 I get the message to set up voicemail. I tried add number 1-416-821-6549 but I just get the error "voicemail number change unsuccessful".  

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Message 7 of 18
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I'm a Participant Level 2
I'm a Participant Level 2

Re: voicemail trouble

No, I’m not able to access the voice mail after calling that number. It’s tellimg me that my number is invalid.

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Message 8 of 18
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I'm an Expert Level 2
I'm an Expert Level 2

Re: voicemail trouble

It seems like during the last few days when customers changed to the promo plan, all the demand on fido's internal activation systems probably had some timeouts and the voicemail did not get provisioned during the plan change.  This is usually a rare occurance because its not everyday their systems are running over capacity and over demand, so now that demand has died down, and their systems are back to normal, it should be ok to contact customer service and have the mini-voicemail re-provisioned back on your account like it should have in the first place.

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Message 9 of 18
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Moderator (inactive)
Moderator (inactive)

Re: voicemail trouble

Hi all, 

 

Let me know if you still need help and we will take it to PM. 

 

Thanks. 



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Message 10 of 18
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