voicemail to text replaced by multiple texts to call vm box

voicemail to text replaced by multiple texts to call vm box

voicemail to text replaced by multiple texts to call vm box

greenock
I'm a Participant Level 2

voicemail to text replaced by multiple texts to call vm box

i switched out my iphone for a samsung s6 on at the begining of september. up until this past weekend i was receiving voicemails to text in my msgr app. since saturday i have only been receiving generic '+18'  texts alerting me to voicemail that i need to call my vm box to hear- in each instance i receive a further text 2 days after the fact with the caller's number and a msg telling me to call my vm box for their message(ie. this morning i received a text alerting me to a vm left, and listened to, on sunday, yesterday i got one about a vm left saturday etc). what's going on here, and how do i revert back?

5 REPLIES 5
FidoMatt
Former Moderator

Hi Greenock, 

 

Did you do anything with the phone before this started happening? 



greenock
I'm a Participant Level 2

Hi FidoMatt-

 

Nothing out of the ordinary- up until last Friday I was receiving vms as voice to txt and from Saturday onwards the service has stopped. Thanks for any assistance you can give.

Did you update the OS on the phone? 



greenock
I'm a Participant Level 2

yes- to 5.1.1, but that was about 2 weeks prior to the change.

Hi greenock. Smiley

 

We're aware that voicemail-to-text isn't working for some customers. Our support teams are working to resolve this asap!