If you are using a Fido phone, you can simply press and hold the #1 key on your phone to reach voicemail. If this doesn't work, you may not have the correct voicemail center number stored in your phone, and I would suggest contacting customer service to get the voicemail retrieval number that you should be using.
Let us know if you need more assistance!
I just wanted to bring some info up to date and add an existing thread that answers a lot of voicemail questions
Hope this helps!
I simply wanted to add to this thread.
We have a link here on our support page that lets you know exactly how to set up your voice messages.
Hope this comes in handy