usage update

[csis]

I am wondering if Fido can update the "usage update" more quickly.  It is always at least 12hrs after the fact.

Thanks

[csis]

Hey @csis

Thank you for taking the time to share this feedback. We're always looking to improve our services for our customers. 

At the moment, there can be a delay of up to 4 hours on the minutes and text usage and up to 12 hours for the data usage to be updated. There can also be a 72 hours delays before the usage summary is reset to 0 at the end of the billing cycle. (You'll see your previous month's usage before it resets to zero).

I hope this information was helpful.  

[FidoPierre · Accepted solution]

Hey @csis

Thank you for taking the time to share this feedback. We're always looking to improve our services for our customers. 

At the moment, there can be a delay of up to 4 hours on the minutes and text usage and up to 12 hours for the data usage to be updated. There can also be a 72 hours delays before the usage summary is reset to 0 at the end of the billing cycle. (You'll see your previous month's usage before it resets to zero).

I hope this information was helpful.