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unlocking iphone

kitchenerGV
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

today (23/9/2019) I've been trying to get a customer service agent to talk to me via chat to unlock my iPhone but was waiting over an hour without anyone coming back to me.

Is there any other way for me to contact you?

All I want is to unlock my phone.

Thank you

2 REPLIES 2

kitchenerGV
I'm a Participant Level 2
I'm a Participant Level 2

does anybody know whether I need a SIM card with network connection to Fido when unlocking the fido-locked phone?

Fido has to send remotely a code to the phone so it makes sense that the phone must be on Fido mobile network to do that.

Thanks

Hey @kitchenerGV,

 

We've replied to your request in private.