top up didn't load again

top up didn't load again

top up didn't load again

pic85
I'm a Contributor Level 1

top up didn't load again

My balance didn't get updated again today after I made the purchase online. Can you fix it please? thank you

 

my transactionmy transactionmy balancemy balance

5 REPLIES 5
KAPABLE-K
MVP

Hello @pic85,

 

 Try dialing *225 from your Fido phone to check the balance and see if updated there.



pic85
I'm a Contributor Level 1

Hi, no it didn't. I usually get a text when the balance is added/updated. Thanks

Hi @pic85,

 

What was your method of payment?



pic85
I'm a Contributor Level 1

interact online

Let me send you a PM to look into it, @pic85.

 

Talk soon!