top up didn't load again

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I'm a Contributor Level 1 pic85
I'm a Contributor Level 1

top up didn't load again

My balance didn't get updated again today after I made the purchase online. Can you fix it please? thank you

 

my transactionmy transactionmy balancemy balance

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Re: top up didn't load again

Hello @pic85,

 

 Try dialing *225 from your Fido phone to check the balance and see if updated there.



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I'm a Contributor Level 1 pic85
I'm a Contributor Level 1

Re: top up didn't load again

Hi, no it didn't. I usually get a text when the balance is added/updated. Thanks

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Moderator (inactive) FidoFaiza
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Re: top up didn't load again

Hi @pic85,

 

What was your method of payment?



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I'm a Contributor Level 1 pic85
I'm a Contributor Level 1

Re: top up didn't load again

interact online

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Moderator (inactive) FidoFaiza
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Re: top up didn't load again

Let me send you a PM to look into it, @pic85.

 

Talk soon!



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