temporary suspension

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I'm a Participant Level 2 AnnabelleYi
I'm a Participant Level 2

temporary suspension

Hi, I will living abroad for two month till July15,Can I temporarily suspend my account and how?How can I reactive the account when I come back? Thanks.

Accepted Solution

Re: temporary suspension

Hey @AnnabelleYi

 

Welcome to the Community!

 

We can add a temporary suspension on your line at the beginning of a new cycle for a period of 2 to 12 months at a fee of $30/month if the lines has been active with us for a minimum of 1 month and if you are not currently under a contract.

 

You can contact us here so we can add this with you and you can contact us back the same way to reactive it Smiley

 

We can also send you a PM on here if you prefer. Let us know

Updated July 2019.

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Message 1 of 25
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I'm a Legend Level 1
I'm a Legend Level 1

Re: regarding temporary suspension

@sehui when was that? As far as i'm aware Fido does not pause/suspend your account for free.

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Message 16 of 25
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I'm a Contributor Level 2 sehui
I'm a Contributor Level 2

Re: regarding temporary suspension

I'm waiting Fido staff's answer. Smiley

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Message 17 of 25
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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: regarding temporary suspension

Hey @sehui,

 

The cost for suspending your line is indeed $7 + taxes per month, and is only available if the line isn't under an agreement Smiley



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Message 18 of 25
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I'm a Contributor Level 2 sehui
I'm a Contributor Level 2

Re: regarding temporary suspension

Thank you for the clarification.

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Message 19 of 25
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I'm a Participant Level 1 Cesthorn
I'm a Participant Level 1

Temporary suspension

I have 3 lines in one account and i just called fido today to suspend one of my lines  for atleast 3months but it is under a contract coz my daughter who is using that line was out of the country starting today. I was just confused because the representative whom i spoke today said it’s okay to suspend that line even if is in a cotract and it was in the middle of my billing cycle. So she did the suspension and i just got the  confirmation via email but i would like to know if this is right because i don’t like to be charge for additiona fee or payment with this matter.

Can someone help me..thnx!

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Message 20 of 25
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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: Temporary suspension

Hi @Cesthorn,

 

I moved your post to this thread since the answer to your question can be found here

 

We're here if you need help with anything else! 



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Message 21 of 25
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I'm a Participant Level 1 Lm19
I'm a Participant Level 1

Re: Temporary suspension

Hi, I want to suspend my account from May 19 to July 19. And I am eligible for that. Please send me the PM

Thanks

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Message 22 of 25
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Moderator
Moderator

Re: Temporary suspension

Hey @Lm19

 

Welcome to the Community!


I moved your post here since it's about the same subject Smiley

 

For a temporary suspension, it's best to reach out to us at one of our direct channels.

 

That being said, I'll send you a PM in a moment.



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Message 23 of 25
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I'm a Participant Level 1 cwal1764
I'm a Participant Level 1

Re: Temporary suspension

 

I am trying to suspend my account for XXX-XXX-XXXX from 7/4~ 8/11.

Your help would be appreciated 

Thank you

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Message 24 of 25
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Moderator
Moderator

Re: Temporary suspension

Hey @cwal1764 ,

 

Welcome to the Community!

 

I moved your post here so you can refer to the solution to this thread for your question Smiley

 

Let us know if anything else!



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Message 25 of 25
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