temporary suspension

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I'm a Participant Level 2 AnnabelleYi
I'm a Participant Level 2

temporary suspension

Hi, I will living abroad for two month till July15,Can I temporarily suspend my account and how?How can I reactive the account when I come back? Thanks.

Accepted Solution

Re: temporary suspension

Hey @AnnabelleYi

 

Welcome to the Community!

 

We can add a temporary suspension on your line at the beginning of a new cycle for a period of 2 to 12 months at a fee of $30/month if the lines has been active with us for a minimum of 1 month and if you are not currently under a contract.

 

You can contact us here so we can add this with you and you can contact us back the same way to reactive it Smiley

 

We can also send you a PM on here if you prefer. Let us know.

 

 

*** Update October 29, 2019 - Great news everyone, the temporary suspension is now $7/month!

Updated July 2019.

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Message 1 of 25
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I'm a Contributor Level 2 sehui
I'm a Contributor Level 2

Re: regarding temporary suspension

Thank you for the answer,

 

If my wife wants to stay longer after the first month, is it possible to extend some months more by online?

I heard that if I pay around 7 bucks, I could extend it. Is it true?

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Message 11 of 25
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Moderator
Moderator

Re: regarding temporary suspension

Hey @sehui,

 

The temporary suspension is $7 a month and can be added if you don't have an agreement. Since it's only possible to add the suspension once every 12 months, I would suggest adding it for a longer period. If ever your wife comes back to the country before the suspension expires, she can simply contact us to remove it and she'll be able to access her services right away.

 

Does this help with your question?

 

 



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Message 12 of 25
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I'm a Contributor Level 2 sehui
I'm a Contributor Level 2

Re: regarding temporary suspension

I was thinking to use 1 month pausing line without any payment + couple months temporary suspending with 7 bucks for 4 to 11 months.

Is't it possible? 

Thank you in advance.

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Message 13 of 25
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I'm a Legend Level 1
I'm a Legend Level 1

Re: regarding temporary suspension

Hello @sehui,

 

You can not pause the line without any payments. You can only do a temporary suspsension like @FidoClaudia mention above.

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Message 14 of 25
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I'm a Contributor Level 2 sehui
I'm a Contributor Level 2

Re: regarding temporary suspension

Hello @KAPABLE-K and @FidoClaudia

 

I did it without payment for only a month. 

Fido doesn't do it anymore?

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Message 15 of 25
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I'm a Legend Level 1
I'm a Legend Level 1

Re: regarding temporary suspension

@sehui when was that? As far as i'm aware Fido does not pause/suspend your account for free.

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Message 16 of 25
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I'm a Contributor Level 2 sehui
I'm a Contributor Level 2

Re: regarding temporary suspension

I'm waiting Fido staff's answer. Smiley

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Message 17 of 25
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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: regarding temporary suspension

Hey @sehui,

 

The cost for suspending your line is indeed $7 + taxes per month, and is only available if the line isn't under an agreement Smiley



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Message 18 of 25
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I'm a Contributor Level 2 sehui
I'm a Contributor Level 2

Re: regarding temporary suspension

Thank you for the clarification.

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Message 19 of 25
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I'm a Participant Level 1 Cesthorn
I'm a Participant Level 1

Temporary suspension

I have 3 lines in one account and i just called fido today to suspend one of my lines  for atleast 3months but it is under a contract coz my daughter who is using that line was out of the country starting today. I was just confused because the representative whom i spoke today said it’s okay to suspend that line even if is in a cotract and it was in the middle of my billing cycle. So she did the suspension and i just got the  confirmation via email but i would like to know if this is right because i don’t like to be charge for additiona fee or payment with this matter.

Can someone help me..thnx!

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Message 20 of 25
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