temporary suspension

[AnnabelleYi]

Hi， I will living abroad for two month till July15，Can I temporarily suspend my account and how？How can I reactive the account when I come back？ Thanks.

[AnnabelleYi]

Hey @AnnabelleYi

Welcome to the Community!

We can add a temporary suspension on your line at the beginning of a new cycle for a period of 2 to 12 months at a fee of $30/month if the lines has been active with us for a minimum of 1 month and if you are not currently under a contract.

You can contact us here so we can add this with you and you can contact us back the same way to reactive it

We can also send you a PM on here if you prefer. Let us know

Updated July 2019.

[FidoCharles · Accepted solution]

Hey @AnnabelleYi

Welcome to the Community!

We can add a temporary suspension on your line at the beginning of a new cycle for a period of 2 to 12 months at a fee of $30/month if the lines has been active with us for a minimum of 1 month and if you are not currently under a contract.

You can contact us here so we can add this with you and you can contact us back the same way to reactive it

We can also send you a PM on here if you prefer. Let us know

Updated July 2019.

[AnnabelleYi]

please send the PM here thx！

[FidoPierre]

Hey @AnnabelleYi, 

PM on its way.  

[meganpro]

I will be living abroad for 12 months and am hoping to be able to suspend my account. I am under a contract and was wondering what the options are for suspending my account while I am away.

I have read that if I was not under a contract it costs $7 a month for 2-12 months, but I am curious what the options are since I am under a contract. 

[FidoPhilippe]

Hey @meganpro!

Welcome to the community.

I've moved your post to this thread for you. It will have all the answers you seek.

However, I can confirm that it's possible to get a temporary suspension only while not on a contract or agreement.

If you would like to discuss your options, you can contact us here or we can send you a PM, if you prefer.

[SameerAlQaisi]

Hello Fido Cummunity, 

I want to do a temporary suspension on my account from 7th, SEP, 2018 to 1st, JAN, 2019 how can i apply the suspenstion online? Because im not in CANADA. 

Thanks...

[FidoClaudia]

Hey @SameerAlQaisi,

Welcome to the Community

I've moved your post to this thread, you'll be able to find the answer to your question here.

If you'd like us to send you a PM to add the suspension, let us know!

[sehui]

Hello

I have three fido phones, and one of phone is used by my wife.

She will go to abroad for a while.

If I remember correctly, I stopped my number for a month a couple of years ago. During the period, I didn't need to pay for it. Is it still possible? If it is, could you tell me how I can apply it? Last time, I did it at the store.

Thank you in advance.

[FidoClaudia]

Hey @sehui,

I moved your post here, you'll be able to find the answer to your question in the solution.

You can contact us here if you'd like to proceed with the suspension or we can send you a PM on the Community.

Let us know.

[sehui]

Thank you for the answer,

If my wife wants to stay longer after the first month, is it possible to extend some months more by online?

I heard that if I pay around 7 bucks, I could extend it. Is it true?

[FidoClaudia]

Hey @sehui,

The temporary suspension is $7 a month and can be added if you don't have an agreement. Since it's only possible to add the suspension once every 12 months, I would suggest adding it for a longer period. If ever your wife comes back to the country before the suspension expires, she can simply contact us to remove it and she'll be able to access her services right away.

Does this help with your question?

[sehui]

I was thinking to use 1 month pausing line without any payment + couple months temporary suspending with 7 bucks for 4 to 11 months.

Is't it possible? 

Thank you in advance.

[KAPABLE-K]

Hello @sehui,

You can not pause the line without any payments. You can only do a temporary suspsension like @FidoClaudia mention above.

[sehui]

Hello @KAPABLE-K and @FidoClaudia

I did it without payment for only a month. 

Fido doesn't do it anymore?