temporary suspension

temporary suspension

temporary suspension

I'm a Participant Level 2

temporary suspension

Hi, I will living abroad for two month till July15,Can I temporarily suspend my account and how?How can I reactive the account when I come back? Thanks.

Accepted Solution

Re: temporary suspension

Solved by Moderator

Hey @AnnabelleYi


Welcome to the Community!


We can add a temporary suspension on your line at the beginning of a new cycle for a period of 2 to 12 months at a fee of $30/month if the lines has been active with us for a minimum of 1 month and if you are not currently under a contract.


You can contact us here so we can add this with you and you can contact us back the same way to reactive it Smiley


We can also send you a PM on here if you prefer. Let us know.



*** Update October 29, 2019 - Great news everyone, the temporary suspension is now $7/month!

Updated July 2019.

View solution in context
I'm a Participant Level 1

I have 3 lines in one account and i just called fido today to suspend one of my lines  for atleast 3months but it is under a contract coz my daughter who is using that line was out of the country starting today. I was just confused because the representative whom i spoke today said it’s okay to suspend that line even if is in a cotract and it was in the middle of my billing cycle. So she did the suspension and i just got the  confirmation via email but i would like to know if this is right because i don’t like to be charge for additiona fee or payment with this matter.

Can someone help me..thnx!

Hi @Cesthorn,


I moved your post to this thread since the answer to your question can be found here


We're here if you need help with anything else! 

I'm a Participant Level 1

Hi, I want to suspend my account from May 19 to July 19. And I am eligible for that. Please send me the PM


Hey @Lm19


Welcome to the Community!

I moved your post here since it's about the same subject Smiley


For a temporary suspension, it's best to reach out to us at one of our direct channels.


That being said, I'll send you a PM in a moment.

I'm a Participant Level 1


I am trying to suspend my account for XXX-XXX-XXXX from 7/4~ 8/11.

Your help would be appreciated 

Thank you

Hey @cwal1764 ,


Welcome to the Community!


I moved your post here so you can refer to the solution to this thread for your question Smiley


Let us know if anything else!

I'm a Participant Level 1

I will be living abroad for 12 months and am hoping to be able to suspend my account. I am under a contract and was wondering what the options are for suspending my account while I am away.


I have read that if I was not under a contract it costs $7 a month for 2-12 months, but I am curious what the options are since I am under a contract. 

Hey @meganpro!


Welcome to the community. Smiley


I've moved your post to this thread for you. It will have all the answers you seek.


However, I can confirm that it's possible to get a temporary suspension only while not on a contract or agreement.


If you would like to discuss your options, you can contact us here or we can send you a PM, if you prefer. Smiley

I'm a Participant Level 1

Hello Fido Cummunity, 


I want to do a temporary suspension on my account from 7th, SEP, 2018 to 1st, JAN, 2019 how can i apply the suspenstion online? Because im not in CANADA. 




Hey @SameerAlQaisi,


Welcome to the Community Smiley


I've moved your post to this thread, you'll be able to find the answer to your question here.


If you'd like us to send you a PM to add the suspension, let us know!

I'm a Contributor Level 2



I have three fido phones, and one of phone is used by my wife.

She will go to abroad for a while.


If I remember correctly, I stopped my number for a month a couple of years ago. During the period, I didn't need to pay for it. Is it still possible? If it is, could you tell me how I can apply it? Last time, I did it at the store.


Thank you in advance.



Hey @sehui,


I moved your post here, you'll be able to find the answer to your question in the solution.


You can contact us here if you'd like to proceed with the suspension or we can send you a PM on the Community.


Let us know.

I'm a Contributor Level 2

Thank you for the answer,


If my wife wants to stay longer after the first month, is it possible to extend some months more by online?

I heard that if I pay around 7 bucks, I could extend it. Is it true?

Hey @sehui,


The temporary suspension is $7 a month and can be added if you don't have an agreement. Since it's only possible to add the suspension once every 12 months, I would suggest adding it for a longer period. If ever your wife comes back to the country before the suspension expires, she can simply contact us to remove it and she'll be able to access her services right away.


Does this help with your question?



I'm a Contributor Level 2

I was thinking to use 1 month pausing line without any payment + couple months temporary suspending with 7 bucks for 4 to 11 months.

Is't it possible? 

Thank you in advance.

Hello @sehui,


You can not pause the line without any payments. You can only do a temporary suspsension like @FidoClaudia mention above.

I'm a Contributor Level 2

Hello @KAPABLE-K and @FidoClaudia


I did it without payment for only a month. 

Fido doesn't do it anymore?

@sehui when was that? As far as i'm aware Fido does not pause/suspend your account for free.

I'm a Contributor Level 2

I'm waiting Fido staff's answer. Smiley

Moderator (inactive)

Hey @sehui,


The cost for suspending your line is indeed $7 + taxes per month, and is only available if the line isn't under an agreement Smiley