shipped wrong sim card

shipped wrong sim card

shipped wrong sim card

larryfox
I'm a Participant Level 2

shipped wrong sim card

Just curious if anyone else has had the same problem.

I got a new phone from google which needed a different sim card than the micro sim I have in my current phone.  I went to fido.ca and logged into my account and ordered a new sim card.  It was supposed to be a tri sim which would have had the nano sim that I needed.  Well, Fido shipped me a old full sized sim card instead of the tri sim that was on the invoice.  I figured no big deal, people make mustakes so I emailed them and would just wait a little longer to use my new phone. They emailed back and said that they couldn't help me by email and to either go on facebook or twitter or call 611.  I called 611 and they pretty much said the same thing, sorry but we can't do anything.  I asked if I could maybe try exchanging it at a store or kiosk.  They basically said it was worth a try. It isn't worth getting mad for a measly 10 bucks but come on.   I just figured it would be easier to order it online but will go to the store next time.

 

 

5 REPLIES 5
jackastor1
I'm a Contributor Level 1

Had this very thing happen to me, with my New iPad.. They actually shipped the wrong sim with the iPad. The result was I had to purchase a new sim card that they credited to me account. A couple of weeks later they realized they shipped the wrong sim and sent a new card ironically I now have a spare trisim card.

 

regards

 

Jack

FidoAmanda
Former Moderator

Hey larryfox! 

 

That doesn't sound right. 

 

You don't have to go into a store, if it's more convenient for you we can definitely send you the right SIM card in the mail. 

 

Have you already gone in to a store?

 

Let us know!



larryfox
I'm a Participant Level 2

Hey FidoAmandaN
No I haven't gone to a store yet.   I just called them today so haven't had a chance yet.

Alright!

 

I'll send you a PM so we can look into getting you the right SIM card. Talk to you soon. Smiley



larryfox
I'm a Participant Level 2

All you guys are seriously awesome.  Thank you very very much for helping me and fixing my problem.