service set up fee FRAUD

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I'm a Participant Level 2
I'm a Participant Level 2

service set up fee FRAUD

I just got 2 accounts in Fido last Jan 11. I was told in-store that I wouldn't pay for service set-up fee and STILL IT APPEARS ON MY BILL. 

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Re: service set up fee FRAUD

Hello @sannierose,

 

Welcome to the community!

 

Having extra unwanted charges are never good since you did the transaction in-store I would advise you to go back to the store and speak to the person or manager.

 

The $35 service is always charged unless you process a transaction through self-serve on fido.ca, sometimes they have promotions in store where they waive the $35 fee usually it gets charged and then credited back on your 2nd or 3rd bill.

 

You should go to the store and have it sorted.

 

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Re: service set up fee FRAUD

Hello @sannierose,

 

Welcome to the community!

 

Having extra unwanted charges are never good since you did the transaction in-store I would advise you to go back to the store and speak to the person or manager.

 

The $35 service is always charged unless you process a transaction through self-serve on fido.ca, sometimes they have promotions in store where they waive the $35 fee usually it gets charged and then credited back on your 2nd or 3rd bill.

 

You should go to the store and have it sorted.

 



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