remove data add on, on prepaid

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I'm a Participant Level 1 dongcheol
I'm a Participant Level 1

remove data add on, on prepaid

I'm on a prepaid plan and also have a 30$ data add on and would like to remove the data add on and could not figure it when I called the 611 number. How do I remove the add on?

 

 

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Re: remove data add on, on prepaid

Hey dongcheol, 

 

Welcome to the Community. Smiley 

 

Some changes can only be completed directly on our side here. I'll send you a PM so we can check out the details together. 

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Re: remove data add on, on prepaid

Hey dongcheol, 

 

Welcome to the Community. Smiley 

 

Some changes can only be completed directly on our side here. I'll send you a PM so we can check out the details together. 



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I'm a Participant Level 2 Puppy10
I'm a Participant Level 2

Re: remove data add on, on prepaid

Having same issue! Help

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Re: remove data add on, on prepaid

Hey @Puppy10

 

There's a PM coming your way to help you out.

 

Talk to you soon Smiley



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I'm a Participant Level 1 Macbeeb
I'm a Participant Level 1

Re: remove data add on, on prepaid

When I wish to cancel this in December, how do I do this?

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Re: remove data add on, on prepaid

Hey @Macbeeb!

 

I moved your post to this thread as it has all the answers you need Smiley To remove a data add-on you would have to contact us when time comes!

 

Hope this helps Smiley

 



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I'm a Participant Level 1 Anne0987
I'm a Participant Level 1

Re: remove data add on, on prepaid

same thing,why just cancel a 10$ top up so frustrated. I am in 10$ data add on in my prepaid phone. 

 

I cannot cancel it over texting 222 CANCEL. 

 

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Re: remove data add on, on prepaid

Hey @Anne0987!

 

Thanks for joining the Community!

 

I have moved your post this this thread as this one is related to the same subject you're inquiring about.

 

As you can see in this thread, this is something that can only be completed through contacting customer service. It's not something that can be removed through self-serve options, nor by texting CANCEL to 222, as this refers to removing monthly data top-ups, which are add-ons that are only offered with postpaid accounts.

 

You can find all the ways to get in contact with a customer service rep on our Contact us page. 



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