possible fraud

possible fraud

possible fraud

SOLVED
Iuliana21
I'm a Participant Level 1

possible fraud

Hi there !
Today I received a text message form +12497000233 saying : Dear Fido costumer, your account is temporarily locked for security reasons. In order to obtain access to all the features of your account, please verify your identity by clicking on the link below: ***REMOVED FOR SECURITY***

I realized that wasn't your website and stop entering my info but I think this is a fraud and someone should seriously investigate before your customers' accounts get compromised

Accepted Solution

Re: possible fraud

Solved by Former Moderator FidoTerry

Welcome and thanks for the heads up luliana21!  Smiley

 

You can report the issue to the Canadian Anti-Fraud Center. You can reach them by clicking on this link. http://www.antifraudcentre-centreantifraude.ca/

 

We don't ask for sensitive information such as credit card numbers, so it's important to not to give that out. Good eye on spotting the spam! I will also report it internally from our side. 

View solution in context
5 REPLIES 5
Bill747
I'm a Participant Level 1

I also received a fraudulent text message:
"Hi it's Fido : your online access has been disabled due to an incorrect or missing information.Please login to your account as soon as possible to regain access of your account. http://fido.com.desactivatedaccount.778c02cbd5ee3287feae0f9793d99700.com/desactivated-account.php?nu..."
FidoPierre
Moderator (inactive)

@Bill747, thank you for sharing this with us.

 

We're continuing to gather samples of these messages to help fight against these kinds of fraudulent attempts. 



FidoTerry
Former Moderator

Welcome and thanks for the heads up luliana21!  Smiley

 

You can report the issue to the Canadian Anti-Fraud Center. You can reach them by clicking on this link. http://www.antifraudcentre-centreantifraude.ca/

 

We don't ask for sensitive information such as credit card numbers, so it's important to not to give that out. Good eye on spotting the spam! I will also report it internally from our side. 



Pin-S
I'm a Participant Level 1

I have received a few of these in last month.  If it's a full phone number that's the first sign that its not FIDO. I know there probably isn't much you can do but it would be nice if FIDO sent out a blast to warn their customers to be extra careful.

 

The latest one I got was from 1-778-919-3104 and said " From: Fido- During our regular scheduled account maintenance, we have detected error in your billing information.  Please valid it: http://fido-clients.com/"

 

Terrible grammar was sign number 2...

FidoTerry
Former Moderator

Welcome to the community @Pin-S! Smiley

 

We're aware that this is an issue and we're investigating and taking steps so our network continues to block these types of unwanted messages. We're sorry for any inconvenience this may cause and we’re taking steps to ensure this is fixed.