poor reception in langley

poor reception in langley

poor reception in langley

SOLVED
jank
I'm a Participant Level 1

poor reception in langley

does anyone have poor reception in willoughby area?

 

 

 

Accepted Solution

Re: poor reception in langley

Solved by Fido Employee fidoOlivier

Hey everyone!

 

       Although this thread is quite old, I'd like to add a little update since I came across it. It's very unfortunate that you're experiencing such issue. Cellular providers just like Fido as an example do not guarantee full network access indoor due to many factors which can play a major role on degrading the signal. 

 

Actually I can use myself as an example in that matter. I live about 5min walking distance from a Rogers/Fido tower. I spend most my time in the Basement where i always received 1bar to 2 signal bar max as a signal level. My friends whom are with different providers don't get signals at all but their network Towers are right next to the Rogers/Fido Towers. SIgnal indoor issue depends on the material the house was built with, how thick are your walls, the kind of glass windows that are in the house as well as the amount of surrounding Rogers/Fido Towers, and the phone frequency accessibility.

 

 

Cheers

 

 

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14 REPLIES 14
keekkeek
I'm a Participant Level 2

I also live in Willoughy by Langley Event Centre and I have moved here two months ago.    The signal is very bad here too and it usually has only one or two signal bars at best.   Sometimes my cellphone just shows no signal and Emergency Call only.   I have two lines with Fido and both phones (Samsung and LG) have the same issue.   It is like in almost every call it just drops a few times so I have to ask the other side of our phone conversation in advance to call me back just in case the call gets dropped during the conversation.  Or I simply borrow my wife's cellphone who is using Telus with a way better reception.   I am very frustrated by the dropped calls everyday now as in my old house I did not encounter such problem at all.   I hope Rogers/Fido will address the problem very soon.   I think Telus and Bell they share same towers in the area and my wife's cellphone has very good signal here.  Rogers/Fido is a big carrier and there should be no reason why they cannot fix the problem to match the competitors' quality.


@keekkeek wrote:

...I hope Rogers/Fido will address the problem very soon.   I think Telus and Bell they share same towers in the area and my wife's cellphone has very good signal here.  Rogers/Fido is a big carrier and there should be no reason why they cannot fix the problem to match the competitors' quality.


 

Hello Keekkeek,

 

  Welcome to the forums!

 

  Many factors can affect cell signal including proximity to cell towers. As you can see from this screen capture taken from here, the closest towers to the Event Centre are Telus towers.

Langley Event Centre.jpg

 I cannot vouch for accuracy.

 

  If you read the full thread, you'll note that there are bigger issues at hand than simply one mobile company wanting to fix the problem. You'll also note that there are areas of Langley which are not even covered adequately by Telus. The only fix to improve cellular coverage is to erect additional cellular towers. Telus' previous proposal for improving their coverage did not get the required yes vote under the township's municipal telecommunication tower policy.


   There is a reason the Township of Langley put that policy in place. Yes, that policy only applies to towers above a certain height. The outsiders' (or newly arrived) answer to the problem is to riddle the area with smaller cell towers. However, not every city or town has such a policy so there are at least some people who don't want a tower in their neighbourhoods or even on their properties. What is needed is open discussion with the township to decide the best compromise to allow for adequate cell reception and consideration of the residents of Langley.

 

  All that said, have you tried to turn roaming on? With the extended coverage, you might be able to connect to the Telus towers under Fido-EXT. Under those agreements, roaming on the other networks is no additional charge. However, any current plan limitations would still apply. You would just have to remember to turn roaming off when travelling outside of Canada. Even with extended coverage, there would still be gaps in coverage where Telus' towers do not reach.

 

  Hope this helps Smiley

 

Cheers


keekkeek
I'm a Participant Level 2

Thanks for the reply.  To answer one of your questions.   I have no and very little signal for LTE and 2G/3G, people in my phone including rep in Fido or Shaw can barely hear what I say in cellphone.   So most of the time if possible, I will simply use Whatsapp or Wechat to talk to my friends.   I haven't tried Fido-Ext and used roaming in my house yet and if there is no additional charge for using that, I will definitely try use this option.   Will try that and post another update.

 

Regards,

Kev

 

Hello Keekkeek,

 

  If Fido-EXT does end up working for you, I will refer you to this thread. I recently became aware of its usage limitations so I thought I would share.

 

Cheers


Hi keekkeek & welcome to the Community!

 

Thank you for giving your feedback; I'll forward it to the appropriate team.

 

In the meantime, do you only have poor reception on LTE, or are you also experiencing this on 2G/3G?

 

 



Aj76
I'm a Contributor Level 2

Please view my thread ... My issue with Fido regarding reception and poor LTE still pending, I live in Langley BC right by willowbrook mall and believe it or not I have only 1 bar of LTE and most the time no LTE at all it flip back to 3-4 bars 3G , Fido made me change the SIM card 7 times and now they are saying its a faulty iPhone 6s 64 my brother have same iPhone 6s 64 as we both bought them from Apple Store so I inserted the LTE Fido sim into my brothers iPhone 6s 64 and it shows same level 1 bar of LTE so with that said to eliminate it a phone issue me and my brother went to Apple Store and we completely replaced the iPhones with two brand new ones and guess what the replacement still showing same poor reception and Fido rep still says they are faulty iPhones out of the box I said mathematically the odd of having 4 brand new iPhone 6s 64 out of the box faulty is extremely slim otherwise Apple's image in the market will be like a funny joker. So yes me and my brother relate to the poor reception issue you having and again the issue still pending for more investigation with tech team. 

 

 

Thanks 

fidoOlivier
Fido Employee

Hey everyone!

 

       Although this thread is quite old, I'd like to add a little update since I came across it. It's very unfortunate that you're experiencing such issue. Cellular providers just like Fido as an example do not guarantee full network access indoor due to many factors which can play a major role on degrading the signal. 

 

Actually I can use myself as an example in that matter. I live about 5min walking distance from a Rogers/Fido tower. I spend most my time in the Basement where i always received 1bar to 2 signal bar max as a signal level. My friends whom are with different providers don't get signals at all but their network Towers are right next to the Rogers/Fido Towers. SIgnal indoor issue depends on the material the house was built with, how thick are your walls, the kind of glass windows that are in the house as well as the amount of surrounding Rogers/Fido Towers, and the phone frequency accessibility.

 

 

Cheers

 

 



opentag
I'm a Participant Level 2

Fido/Rogers does NOT provide LTE service throughout Langley - the problem is especially noticeable in the north part of Langley, Walnut Grove & Willoughby. Both inside and outside with multiple phones, SIMs and locations I have confirmed myself and with various Fido/Rogers customers that 1-2 bars and at best slow 3G are very common.


Rogers is apparently unhappy the Township of Langley has placed various restrictions on the construction of towers greater than 15m. As a result few if any new towers have been installed which is especially problematic as there coninues to be significant new construction and thus more users in the area. General the Fido response to these concerns is to blame SIM or headset problems which is understandable as no basic real fix is possible short of improving their tower footprint.


Simply put Fido is failing to provide promised services to users in this area and have nothing planned to fix the problem.


@opentag wrote:

Fido/Rogers does NOT provide LTE service throughout Langley - the problem is especially noticeable in the north part of Langley, Walnut Grove & Willoughby. Both inside and outside with multiple phones, SIMs and locations I have confirmed myself and with various Fido/Rogers customers that 1-2 bars and at best slow 3G are very common.


Rogers is apparently unhappy the Township of Langley has placed various restrictions on the construction of towers greater than 15m. As a result few if any new towers have been installed which is especially problematic as there coninues to be significant new construction and thus more users in the area. General the Fido response to these concerns is to blame SIM or headset problems which is understandable as no basic real fix is possible short of improving their tower footprint.


Simply put Fido is failing to provide promised services to users in this area and have nothing planned to fix the problem.


 

Hello Opentag,

 

  Welcome to the forums!

 

  I understand your frustration regarding the reception issues in Langley, but I think you might have misunderstood the issue. Sure, Rogers (and the other mobile companies) may be unhappy with various restrictions, but that is not the reason few (if any) new towers have been installed.

 

  The new municipal telecommunication tower policy isn't just some restriction mobile companies wish to avoid. It requires an 80 per cent 'yes' vote from people living near any proposed new cell phone antenna installation. Even when Telus wanted to fill in some coverage gaps, their cell tower proposals didn't even get a ten percent 'yes' (see here). While the Township doesn’t actually have legal authority to prevent construction of cell towers, the federal authority that does have the power, will likely defer to the Township. 

 

  You're blaming the mobile companies for issues that are out of their hands. The fact of the matter is that the issue lies in the hands of the towns people. No one wants a tower in their backyard. There is not much Fido/Rogers or other mobile companies can do if they are not approved to 'improve their tower footprint'. Instead of complaining about the mobile companies, your efforts may be better spent petitioning the Township. Perhaps with more users in the area, that might drive the required 80 percent.

 

 There are so many factors that affect signal that I don't think any mobile company could guarantee services. @fidoOlivier mentioned some of them above. Since you are getting signal, albeit weak, you might consider investing in a signal booster.

 

Cheers

 

 


opentag
I'm a Participant Level 2

Thank you for replying - it is encouraging to see engagement on this issue. 

 

I understand and the limitations imposed by the Township but this does NOT leave Rogers/Fido powerless to improve their infrastructure. The rules you mentioned only apply to towers higher than 15m - in fact, Telus appears to have proceeded with constructing multiple smaller towers to improve their service in the area. Rather than simply complaining, Rogers could also provide appropriate coverage with more smaller towers - they've chosen not to and their customers are the ones who suffer.

 

The reality is Fido has offered and I have paid for LTE and other strong mobile connection services they are unable to provide though they have and continue to claim they can. It is not reasonable to expect I will get a booster (which obviously wouldn't be mobile anyway) in an attempt to receive the level of service I've already been promised and paid for.

 

Allowing infrastructure to fall behind demands, refusing to find diverse options for improvements, blaming locals for not supporting your only preferred type of fix while continuing to promote and sell services you're unable to supply isn't a recipe for success nor an honest way of treating customers.


@opentag wrote:

...Rogers could also provide appropriate coverage with more smaller towers...

 

 


 

Hello,

 

  I was recently reminded of this thread so I thought I would respond. The decision to cover the area with smaller towers should not be Rogers' alone. It needs to be discussed openly with the township. While a vote is not required for the smaller towers, they still need to be approved. Multiple small towers means that it is more likely these towers will be be situated near or even on private property. Would you like to live near a tower or have one on your property? It's easy to answer yes on a forum, but in real life, there are many more issues to consider -- least of which would be the inevitable plummet of local property values. It is understandable that residents would be reluctant.

 

  If the township is wishes to improve coverage, they need to decide if they would rather a single large tower or multiple smaller towers. Either way some residents will be upset.

 

Cheers


Infrasonic
I'm a Participant Level 1

Yes, I have poor reception in willoughby area.

I only have 1/2 signal strength showing in the signal indicator in my iphone most of the time.

When I am in the basement, I usually lose connection.

I wish FIDO would do something for the customers in this area in Langley.

I have many friends complaining about this issue in this area.

 

Please contact our technical support at 1888 481-3436.

 

We have full LTE coverage in Langley and you should not be experiencing reception issues.



FidoStephane
Community Specialist

hi there jank,

 

Are you still experiencing this issue?  Have you contacted our Tech support department?