poor customer service

poor customer service

poor customer service

I'm a Participant Level 1

poor customer service

to whomit may concern

I have lost the use of both of my phone and when I called fido this is the message i got. we can no take calls at this time. so I had to buy another phone from another phone company. I refuse to deal with this company who can't help their clients. and by the way this is the 7th email that I have sent and you still send me emails. why be loyal to a phone company that will not take their phone calls. so you should reimburst me the amount i had to pay for a new phone. it cost me 282.50. that is why I took the payment for december to buy the new phone.


Hey @valcory and welcome to the Communty.

This is not the experience that we want for any of our customers.

To get this looked into, you will need to talk to one of our representatives.

You can reach us through our channels here.


We can also send you a PM here on the Community.


Let us know.