poor customer service

poor customer service

poor customer service

F3548
I'm a Participant Level 3

poor customer service

Very poor customer service being a customer with fido for almost 5 years never get a call from fido offering a better deal on the otherhand my frnd get good deals ona regular basis with their provider.
Customer service cannot offer a good deal and when the call is transfered to customer retention team they offer u even less than what customer service offer.

Very unhappy with the servise i am regreting why i was with fido for last 5 years
Time to move to a different provider who can value

13 REPLIES 13
FidoPamela
Former Moderator

Hey @F3548

 

Welcome to the Community! 

 

We'd be sad to see you go Sad We'd love to take a look at your account and review the offers with you. I'll send you a PM shortly so we can take a look at that together. 

 

Talk to you soon! 



F3548
I'm a Participant Level 3

HI pamela 

 

So far I have not received any message or call to have this resolve.

I will like to get to a solution asap.

 

Please respond

 

Sorry for the delay @F3548

 

I'll send you another one in a moment so we can review all this with you with pleasure!



F3548
I'm a Participant Level 3

Bad customer service continue 

Customer service is offering a plan which is actually a down grade from what I have right now

This is the way to go for them

No words to describe the disappointment from the provider I have waisted more than 6 years.

 

Hope they improve otherwise they r going to lose a lot of other customers like me.

FidoAmanda
Former Moderator

Hey @F3548!

 

We sent you a PM to go over your options but haven't yet received a reply.

 

Don't hesitate to get back to us so that we can give you a hand. Smiley

 

Talk to you soon.  



F3548
I'm a Participant Level 3

HI Amanda

Already had a chat with one of the customer representative and the solution provided was not what I aspected.

Don't worry, with option I am getting from fido it is better for me to move to another provider

 

Hey @F3548

 

We would hate to see you go.


We took care of sending you a PM to go over your account.


Hopefully you will change your mind.

 

We are here for you if there's anything.

 

 



EFTC
I'm Qualified Level 1

Glad to see you decide to leave. We don't need complainers here as complaining will never get you anywhere.

 

There were tons of good deal back in Dec. I am very surprised you didn't jump on them as many of my friends got it. 

F3548
I'm a Participant Level 3

Sure u will come to know when  u will be in a situation like this

From the past 1 weeks I am trying to make fido understand that when in Dec they had the deal I was not in Ontario so my only option was to call customer service which I called 100 times with no luck bcz it's always busy even went to fido store in Montreal but they said they cannot do anything.

Trust me I am happy to leave fido as well u can enjoy their bad customer service.

On the name of solution when u get deals which are even worst then what u have.

 

EFTC
I'm Qualified Level 1


@F3548 wrote:

Sure u will come to know when  u will be in a situation like this

From the past 1 weeks I am trying to make fido understand that when in Dec they had the deal I was not in Ontario so my only option was to call customer service which I called 100 times with no luck bcz it's always busy even went to fido store in Montreal but they said they cannot do anything.

Trust me I am happy to leave fido as well u can enjoy their bad customer service.

On the name of solution when u get deals which are even worst then what u have.

 


Here's the issue. there were tons of very good deals in Dec and a lot of my friends signed up for them. I have one of the grandfathered plans so it is pretty much impossible for Fido to match it at this time.  The plan I am enrolled in is even better when compared to the deals offered in Dec so there is no reason for me to complain.

 

When my needs change I will start hunting for deals just like you; however, I don't see the need to complain as I know the cell phone market place is not very competitive (as I mentioned in some of my posts earlier) and there isn't much "choice" out there.  Would I switch due to price? Who knows what will happen in years to come.

 

One thing I can confirm for sure is that I am happy with Fido's customer service for many years (in fact, I mentioned the same thing to the operator on the phone when I called in on Dec 26).  May be your expectation is above national standards or you are just asking too much while sitting on that high chair.

Ms5star1
I'm a Contributor Level 1

Sorry to chime in BUT as far as customer service is concerned I just joined Fido this month because of the deal offered and 

this has to be the worst customer service I e ever seen and I’ve been to all the providers !! I wish I didn’t have to even call but my  great December deal not only wasn’t honored but nothing but overcharges on a bill that is now in mediation because after numerous attempts to get through was just told it’s all normal on your first bill of $500 dollars 

OK THEN

Hi @Ms5star1! We sent you a PM earlier this week. Did you have a chance to reply?



Kurt_Russell
I'm Helpful Level 1

Hello, here is a visual representation of this thread:

 

EFTC.png

 

Hope this helps.