plan change fee

[RedDuncan]

I recently called the customer service number to see about changing my plan to include more data every month as I've been regularly going over. The rep. I talked to quoted me an almost $400 fee for this change, I thought this was ridiculous and the rep. Couldn't justify the charge to me.

[RedDuncan]

Hey RedDuncan!

Welcome to the Community! 

There's no fee for changing your plan but if you're on a contract and select a plan within a different category than yours (for example, a BYOP plan which offers no subsidy with a contract) then a downgrade fee would apply. KAPABLE-K is correct. This is likely the fee that the rep was quoting you. 

Hope this helps.

[KAPABLE-K]

@RedDuncan do you currently have a contract? It could be the rep quoted you the amount to buy out the contract in order to change the plan. Fido also have a Data Top-Up option you can get more info here and here.

[FidoAmanda · Accepted solution]

Hey RedDuncan!

Welcome to the Community! 

There's no fee for changing your plan but if you're on a contract and select a plan within a different category than yours (for example, a BYOP plan which offers no subsidy with a contract) then a downgrade fee would apply. KAPABLE-K is correct. This is likely the fee that the rep was quoting you. 

Hope this helps.