Good morning Pamela
I tried paying my bill through my account app (up to date)was enable to open message said enable to authenticate.
I left a note about that on app review on Google play.
I then tried via website fido.ca using pay now and a messag appeared sorry unable to process.
Session time out on app means can't access pulse databytes too!
Tips: they added an register screen for app my account and I think it's messing the whole process.
Thanks for looking into this. Have a great Friday!