not receiving notiications when bill ready

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I'm a Participant Level 3 warner
I'm a Participant Level 3

not receiving notiications when bill ready

Whats the issue with the online billing.  Didn't receive my notification letting me know my bills ready for viewing.  Was generated 01/23/11 and nothing in my email.  My moms bill generated 01/20/11 and she didn't receive anything either.  Have a few other friends and family members with Rogers and Fido and they say the same thing.  Anyone else having the same problem?????

 

Accepted Solution

Re: not receiving notiications when bill ready

Hi everyone,

 

Sorry for the late response. As silentbuddha had stated, please contact customer service to report this after verifying that the emails aren't being directed to your junk inbox or being blocked by a "spam blocker" tool.

 

The agent you speak with may need to open a ticket with our support team to investigate further.

 

 

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Message 1 of 9
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I'm Qualified Level 1
I'm Qualified Level 1

Re: not receiving notiications when bill ready

when was the last time you got an email notification that your bill was generated...have tried to re-update your email address...

if that fails then call up fido and let them know...the more people call up the faster the issue get escalated...

 

let us know....

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Message 2 of 9
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I'm a Participant Level 3 warner
I'm a Participant Level 3

Re: not receiving notiications when bill ready

Phoned Fido to inquire and for some reason a bill suppress was placed on my account and my moms account.  Rep removed suppress so just have to wait till next month to see if I start getting the notifications again.  I'm sure this is not an isolated issue and has probably occured with many accounts.  Just me calling in isn't going to get the issue escalated.  More customers need to call in so maybe someone will take the next step to correct this on all accounts or maybe fidoerin can do something other than post a canned answer. 

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Message 3 of 9
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I'm a Participant Level 3 0815
I'm a Participant Level 3

Re: not receiving notiications when bill ready

Have the same problem, I receive my phone bill but not my wife's !


Maybe the can't deal with it if there are 2 phone numbers with the same email adress , that is my only explanation as I did not get any feedback from Fido , and support told me > it;s Rogers doing the work for them ! LOL !!


 

 


 

 

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Message 4 of 9
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I'm Qualified Level 1
I'm Qualified Level 1

Re: not receiving notiications when bill ready

1 account --> 1 email address....irregardless of how many lines are in the account

 

 

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Message 5 of 9
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I'm a Participant Level 2 Soulistic
I'm a Participant Level 2

Re: not receiving notiications when bill ready

I agree.

I haven't recieved one notification from fido that my statement is ready to pay off. Often I forget - I'm sure everyone does since we are all busy.

 

I hope Fido can fix this feature. Why is it there then? I don't care about my Fido Dollars and other junk you send to my e-mail. Just send me a notification that my statement is ready - please and thank you!

 

Unless they want their customers to pay late...

Why hasn't Fido replied about this!?!?!?

 

THANKS

 

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Community Specialist
Community Specialist
Solution

Re: not receiving notiications when bill ready

Hi everyone,

 

Sorry for the late response. As silentbuddha had stated, please contact customer service to report this after verifying that the emails aren't being directed to your junk inbox or being blocked by a "spam blocker" tool.

 

The agent you speak with may need to open a ticket with our support team to investigate further.

 

 



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Message 7 of 9
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I'm a Participant Level 1 rw
I'm a Participant Level 1

Re: not receiving notiications when bill ready

I have the same issue. Since switching from paper to email, I've never received a notification. I've phoned support twice and they don't do anything.

 

Note: The email is correct, junk/spam, trash, etc. is not the issue (other companies are sending notification emails and I receive them no problem). This is only a Fido / Roger's issue. I suspect the email is not even being sent (at the server level).

 

Bottom line... If you don't send a bill, or notification, you're not going to get paid or paid on time.

 

This has become so frustrating I'm ready to quit Fido / Roger's (regardless of any contract).

 

Surly this can get escalated to someone who will fix it.

 

Forum moderators... Please have Fido contact me direct, about this (not regular support, instead someone that has the authority and knowledge to fix the issue), as (previously mentioned) I'm ready to leave Fido because of this. Thank you.

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Message 8 of 9
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I'm Qualified Level 3
I'm Qualified Level 3

Re: not receiving notiications when bill ready

RW,

There is a really simple way to notifly yourself the new billing is ready.

1. Note the day your billing cycle starts
2. Add 4 business days
3. Put a monthly recurring note on your smartphone/PC to notifly you your Fido Bill is ready for viewing.

This has the same effect as Fido sending you an e-mail every month. This trick also prevents you from missing a payment, you saved $24 for not using a paper statment.
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