new SIM card activation

new SIM card activation

new SIM card activation

I'm a Participant Level 1

new SIM card activation

hello. i lost my sim card, and then i bought a new fido from ebay. How do i activate the new sim to replace the old one? Thx




Former Moderator

Hi andrew905! 


Do you have a monhtly account or a prepaid account? If you have a monthly account, you can activate it through your My Account.  If your service is Prepaid, we would  have to activate it for you. Smiley


I'll send you a PM so we can look into this with you. Keep in mind you can always reach out to us on Facebook or Twitter

I'm a Participant Level 1

I cannot activate my new SIM card. I bought a new phone but have the same plan, and yet the steps to activate my phone through My Account ask me to select a plan??  This is incredibly frustrating and it will not activate even after I make it to adding the SIM # and emei #.  Since it's a holiday there is no one answering the phones to help me!

Hey CynthiaT1!


Thanks for reaching out! Are you getting an error message?

We have limited access to your account today!

We will get in touch with you tomorrow to activate your new sim card.