my two fido number can not call

my two fido number can not call

my two fido number can not call

SOLVED
manuyu
I'm a Participant Level 1

my two fido number can not call

hello , from this afternoon , i can not call any number and receive any call

 

Accepted Solution

Re: my two fido number can not call

Solved by Moderator

Hey @Stan1.

 

Sorry to see that you still have trouble with your phone.


Voice over LTE is basically a service that allows you to make calls on the LTE network instead of 3G.

 

 

We received an alert on our end letting us know that customers are experiencing dropped calls right now.

 

Our support team is aware and are working to get this fixed ASAP.

 

Your patience is really appreciated.

 

 

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6 REPLIES 6
FidoMegan
Former Moderator

Hey @Stan1 !

 

Are you placing your calls using VoLTE? 

 

 



Stan1
I'm a Participant Level 2

whats that?

FidoPierre
Moderator

Hey @manuyu

 

Welcome to the Community! 

 

I'm sorry to see you're having trouble with your calls. Can you tell us if you have any signal bars available? 

 

What do you see next to your network status? Are you connected to LTE or 3G? Last but not least, can you let us know if you had the chance to power the phone off and back on to see if you notice any improvements? 

 

 



Stan1
I'm a Participant Level 2

Yepp im having the same issue. Phone is conncted to network and i restarted it a few times, still not working. Seems to be a network issue, sure hope it gets resolved todau i need my phone working

 

Hey @Stan1.

 

Sorry to see that you still have trouble with your phone.


Voice over LTE is basically a service that allows you to make calls on the LTE network instead of 3G.

 

 

We received an alert on our end letting us know that customers are experiencing dropped calls right now.

 

Our support team is aware and are working to get this fixed ASAP.

 

Your patience is really appreciated.

 

 



Hey @Stan1

 

We received an update on this.

 

You can find the info here.