my first billing

my first billing

my first billing

zhudeming2007
I'm a Participant Level 1

my first billing

1) I received text message said CAD 40 setup fee will be waived. how come still change me  on my first bill?

 

2) i was told i can transfer my fund from old account to new account. now my old account has been cancelled but i did not see any fund has been transferred to my new account

 

Please advise

 

Thanks,

1 REPLY 1
FidoLony
Moderator

Hey @zhudeming2007

 

Welcome to the community! Smiley

 

We can definitely look into your invoice and assist you with a balance transfer. You can reach out to our customer service team here and a agent will be able to help you. You can call in or chat live with us.