my first billing

[zhudeming2007]

1) I received text message said CAD 40 setup fee will be waived. how come still change me  on my first bill?

2) i was told i can transfer my fund from old account to new account. now my old account has been cancelled but i did not see any fund has been transferred to my new account

Please advise

Thanks,

[FidoLony]

Hey @zhudeming2007, 

Welcome to the community!

We can definitely look into your invoice and assist you with a balance transfer. You can reach out to our customer service team here and a agent will be able to help you. You can call in or chat live with us.