my first billing

Service interruption

An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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my first billing

my first billing

I'm a Participant Level 1

my first billing

1) I received text message said CAD 40 setup fee will be waived. how come still change me  on my first bill?


2) i was told i can transfer my fund from old account to new account. now my old account has been cancelled but i did not see any fund has been transferred to my new account


Please advise




Hey @zhudeming2007


Welcome to the community! Smiley


We can definitely look into your invoice and assist you with a balance transfer. You can reach out to our customer service team here and a agent will be able to help you. You can call in or chat live with us.