my account

my account

my account

Schulzm604
I'm a Contributor Level 1

my account

Fido is a nightmare. Trying to solve a problem for the last 1.5 months. I would like to have my data usage investigated. Fido will not help as I cant be verified. Due to an accident I am in the hospital and my wallet has gone missing. I have addressed this issue 7 times already and no help. Very poor customer service. If I wasnt on a contract I would have cancelled already..Never again with Fido who needs this frustration.

5 REPLIES 5
FidoPierre
Moderator

Hey @Schulzm604

 

This definitely doesn't sound like the kind of experience we want for any of our customers. 

 

I am going to send you a PM so we can look closer into this together. 

 

 



Schulzm604
I'm a Contributor Level 1

I Have not received a pm from you. Please pm me thru my cell. Thanks

Hey @Schulzm604

 

@FidoPierre sent one earlier today, I'll send you another one right now Smiley 



Schulzm604
I'm a Contributor Level 1

ok...but where is it being send to?

It's being sent on the Community, to find it click on your picture at the right then on the little envelope @Schulzm604