my account

[Schulzm604]

Fido is a nightmare. Trying to solve a problem for the last 1.5 months. I would like to have my data usage investigated. Fido will not help as I cant be verified. Due to an accident I am in the hospital and my wallet has gone missing. I have addressed this issue 7 times already and no help. Very poor customer service. If I wasnt on a contract I would have cancelled already..Never again with Fido who needs this frustration.

[FidoPierre]

Hey @Schulzm604, 

This definitely doesn't sound like the kind of experience we want for any of our customers. 

I am going to send you a PM so we can look closer into this together. 

[Schulzm604]

I Have not received a pm from you. Please pm me thru my cell. Thanks

[FidoRanya]

Hey @Schulzm604 , 

@FidoPierre sent one earlier today, I'll send you another one right now  

[Schulzm604]

ok...but where is it being send to?

[FidoRanya]

It's being sent on the Community, to find it click on your picture at the right then on the little envelope @Schulzm604