loyalty and retention

[sheryl2]

I called fido today I have been a customer for the past 12 years and  I have not been able to get anywhere with there current representative. I was very unhappy with the current offers they claimed to have geared to my account. They treated me like my business didn't matter  I am at the point now where my business will be better off else where.  Disappointed with the services.

[FidoClaudia]

Hey @sheryl2,

Welcome to our Community!

Really sorry to learn about your most recent experience with us, that's definitely not how we want you to feel after all those years that you've been with us! I assure you that your long time loyalty is very much appreciated and the last thing we would want is to see you go!

I'll send you a PM to take a second look at the options with you

In the future, you can also contact us here for any account related inquiries.

Talk to you soon!