loyalty and retention

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loyalty and retention

loyalty and retention

sheryl2
I'm a Participant Level 1
I'm a Participant Level 1
November 2017
November 2017

loyalty and retention

I called fido today I have been a customer for the past 12 years and  I have not been able to get anywhere with there current representative. I was very unhappy with the current offers they claimed to have geared to my account. They treated me like my business didn't matter  I am at the point now where my business will be better off else where.  Disappointed with the services.

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FidoClaudia
Moderator
Moderator
November 2017
November 2017

Hey @sheryl2,

 

Welcome to our Community!

 

Really sorry to learn about your most recent experience with us, that's definitely not how we want you to feel after all those years that you've been with us! I assure you that your long time loyalty is very much appreciated and the last thing we would want is to see you go!

 

I'll send you a PM to take a second look at the options with you Smiley

 

In the future, you can also contact us here for any account related inquiries.

 

Talk to you soon!

 

 



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