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is it just a general charge?
I'm guessing I can avoid this fee if i do everything myself online?
Hi @fidoquestions!
What fee are you referring to? Where you charged something in stores?
Thanks for clarifying.
i went to the local fido kiosk to reup on a prepaid plan
the clerk says my sim card expired i was billed $10 for that and underneath it says "In-Store Service fee" $25...is this the way it works or was it a scam?
the clerk said I havent reupped on the prepaid in over 6 months so he had to sell me a new sim
@fidoquestions That's definitely odd. You'd only need a new SIM card if you hadn't refilled in 365 days, not 6 months.
Which store did you go to?
Thanks for the info @KimberlyWong and for reporting this!
We'll look into it and take care of it internally