in store service fee

[fidoquestions]

is it just a general charge?

I'm guessing I can avoid this fee if i do everything myself online?

[FidoMaria]

Hi @fidoquestions!

What fee are you referring to? Where you charged something in stores?

Thanks for clarifying.

[fidoquestions]

i went to the local fido kiosk to reup on a prepaid plan

the clerk says my sim card expired i was billed $10 for that and underneath it says "In-Store Service fee" $25...is this the way it works or was it a scam?

the clerk said I havent reupped on the prepaid in over 6 months so he had to sell me a new sim

[FidoMaria]

@fidoquestions That's definitely odd. You'd only need a new SIM card if you hadn't refilled in 365 days, not 6 months.

Which store did you go to?

[KimberlyWong]

Pacific Mall in Steels and Kennedy, wireless star fido store, they charge people $25 for number activation

[FidoClaudia]

Thanks for the info @KimberlyWong and for reporting this!

We'll look into it and take care of it internally