in store service fee

in store service fee

in store service fee

fidoquestions
I'm a Participant Level 2

in store service fee

is it just a general charge?

 

I'm guessing I can avoid this fee if i do everything myself online?

 

 

 

5 REPLIES 5
FidoMaria
Former Moderator

Hi @fidoquestions!

 

What fee are you referring to? Where you charged something in stores?

 

Thanks for clarifying. Smiley



fidoquestions
I'm a Participant Level 2

i went to the local fido kiosk to reup on a prepaid plan

 

the clerk says my sim card expired i was billed $10 for that and underneath it says "In-Store Service fee" $25...is this the way it works or was it a scam?

 

the clerk said I havent reupped on the prepaid in over 6 months so he had to sell me a new sim

@fidoquestions That's definitely odd. You'd only need a new SIM card if you hadn't refilled in 365 days, not 6 months.

 

Which store did you go to?



KimberlyWong
I'm a Participant Level 1

Pacific Mall in Steels and Kennedy, wireless star fido store, they charge people $25 for number activation

Thanks for the info @KimberlyWong and for reporting this!

 

We'll look into it and take care of it internally Smiley