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I’ve done the network reset and still nothing. No Visual VN. Iphone 6S with IOS 11.2
Did that and still nothing.
It looks like you've tried everything on your side.
I'd like to take a look at your account to make sure everything's set up properly.
PM coming your way
You might have to get Fido to do a network reset on their end.
Can you try restarting the phone and is your data turned on?